Remote Enterprise Financial Customer Service Manager

Brink’s Inc; United States; Remote; USD 96,000 - 100,000; Full time

Job summary

Brink's is seeking a Customer Service Manager (Enterprise Financial) to lead the client service experience for identified financial institutions. You will own service delivery, drive customer satisfaction, and collaborate with sales and operations to maximize value.

The role may lead a dedicated team and requires a strong track record in customer service management. Responsibilities include monitoring performance, coaching team members, and presenting regular service reviews.

Qualifications

• Minimum of 5 years’ experience in Customer Service management.
• Minimum of 3 years’ experience in the retail/bank reconciliation.
• Proficient in Excel, PowerPoint and Salesforce or other CRM system.
• Knowledge of Lean Concepts and Methodologies.

Responsibilities

• Own service and support issues to ensure quick action and resolution.
• Monitor customer satisfaction to ensure high service levels.
• Manage relationships through performance reporting, SLA management, and metrics.
• Propose improvements for client metrics and reporting.
• Lead teams to meet customer needs while aligning with Brink’s strategy.

Skills

Customer Service Management

Leadership

CRM familiarity (Salesforce)

Analytical skills

Lean concepts

Tools

Salesforce CRM

Excel

PowerPoint

Job description

Brink's is seeking a Customer Service Manager (Enterprise Financial) to lead the client service experience for identified financial institutions. You will own service delivery, drive customer satisfaction, and collaborate with sales and operations to maximize value.

The role may lead a dedicated team and requires a strong track record in customer service management. Responsibilities include monitoring performance, coaching team members, and presenting regular service reviews.