Remote Account Services Lead - Customer Success

Brink's; Salem (OR); Remote; USD 2,149,000 - 2,626,000; Full time

Job summary

Brink’s is seeking an Account Services Lead to manage Enterprise Retail accounts remotely in the US. You will act as primary escalation for customer service issues and liaise between internal teams and clients, ensuring satisfaction and SLA adherence.

The role requires 4+ years in customer service and banking/retail exposure, with CRM knowledge such as Salesforce. Strong communication and leadership skills are essential in a remote, full-time position.

Qualifications

• Minimum 4 years in a Customer Service environment
• Minimum 2 years in the retail/banking industry
• CRM knowledge such as Salesforce preferred

Responsibilities

• Build and maintain strong working relationships with assigned account(s)
• Lead pre- and post-sales support issues
• Coordinate with internal and external resources to meet customer needs
• Manage all support aspects of the customer relationship and SLA adherence
• Prepare and manage customer relationships through performance reporting and metrics
• Participate in Customer Scorecard calls

Skills

Customer service

Account management

Relationship building

Communication

Leadership

Education

High School Diploma

Undergraduate degree

Tools

Salesforce

Job description

Brink’s is seeking an Account Services Lead to manage Enterprise Retail accounts remotely in the US. You will act as primary escalation for customer service issues and liaise between internal teams and clients, ensuring satisfaction and SLA adherence.

The role requires 4+ years in customer service and banking/retail exposure, with CRM knowledge such as Salesforce. Strong communication and leadership skills are essential in a remote, full-time position.