Senior Account Services Lead — Remote

Brink's; Lincoln (NE); A distancia; USD 33.000 - 37.000; Jornada completa

Descripción de la vacante

Brink's is seeking an Account Services Lead working from home in the US. The role focuses on account management, customer relations, and front-line support, serving as the primary escalation point for service issues across Enterprise Retail accounts.

You will coordinate with sales, support and operations to meet customer expectations, analyze performance metrics, and prepare weekly reports. Minimum qualifications include a high school diploma and several years in customer service, with

Formación

• High School Diploma required.
• Minimum 4 years in a Customer Service environment.
• Minimum 2 years in the retail/banking industry.

Responsabilidades

• Build and maintain strong relationships with account stakeholders.
• Own pre- and post-sales support issues for assigned accounts.
• Lead cross-functional teams to meet customer needs and align with Brink's strategy.
• Understand customer processes and respond to varied requests.
• Prepare, analyze, and manage customer relationships through performance reporting.

Educación

High School Diploma

Undergraduate degree

Herramientas

Salesforce

Descripción del empleo

Brink's is seeking an Account Services Lead working from home in the US. The role focuses on account management, customer relations, and front-line support, serving as the primary escalation point for service issues across Enterprise Retail accounts.

You will coordinate with sales, support and operations to meet customer expectations, analyze performance metrics, and prepare weekly reports. Minimum qualifications include a high school diploma and several years in customer service, with