Remote Senior Manager, Customer Experience & Operations

Brink's; Phoenix (AZ); À distance; USD 85 000 - 107 000; Plein temps

Résumé du poste

The Brink’s Company is seeking a Sr. Manager of Customer Operational Excellence for Financial Institutions to lead customer-centric strategies and end-to-end service delivery.

You will align claims, metrics, and processes with Brink’s mission while guiding cross-functional teams toward exceptional customer experiences. In this role, you will manage 3–5 major customer programs, drive continuous improvement, build a high-performing team, and report to executive leadership, all within a remote,

Qualifications

• Bachelor's degree or higher required.
• 10+ years of professional experience.
• 7+ years in logistics or banking preferred.

Responsabilités

• Lead program and account management for 3–5 large customers.
• Oversee new implementations and service changes.
• Act as final escalation point for customer service issues.
• Drive root cause analysis with CI and Product teams.
• Champion customer journey mapping and continuous improvement.
• Collaborate to optimize back-office and service delivery.
• Lead internal/external business reviews and report status.
• Develop and manage a high-performing team of 5–9.
• Own customer communications and executive reporting.

Connaissances

Program management

Customer operations

Cross-functional leadership

Data-driven decision-making

Strategic thinking

Formation

Bachelor’s degree or higher

Description du poste

The Brink’s Company is seeking a Sr. Manager of Customer Operational Excellence for Financial Institutions to lead customer-centric strategies and end-to-end service delivery.

You will align claims, metrics, and processes with Brink’s mission while guiding cross-functional teams toward exceptional customer experiences. In this role, you will manage 3–5 major customer programs, drive continuous improvement, build a high-performing team, and report to executive leadership, all within a remote,