Remote Account Services Lead — Customer Success & SLA

Brink's Inc; United States; Remote; USD 21,000 - 26,000; Full time

Benefits offered by this job

Bi-Weekly pay

Remote work

Job summary

Brink's Inc. is seeking an Account Services Lead to manage enterprise retail accounts, serving as the main escalation point for customer service issues and coordinating between internal teams and clients. This remote USA role emphasizes relationship-building, post-sales support, and performance reporting.

The position requires 4+ years in customer service and 2+ years in retail/banking, with CRM experience (Salesforce) and strong communication and analytical abilities.

Qualifications

• Minimum 4 years’ experience in a Customer Service environment.
• Minimum 2 years’ experience in the retail/banking industry.
• CRM knowledge such as Salesforce.
• Ability to manage and prioritize multiple competing projects.

Responsibilities

• Build and maintain strong working relationships with various levels of assigned account(s).
• Lead activities of internal groups to evaluate and implement solutions that meet customer needs.
• Manage all support aspects of the customer relationship with ultimate responsibility for customer satisfaction.
• Coordinate communication between customer and appropriate field service management.

Skills

Customer service

CRM (Salesforce)

Communication skills

Analytical skills

Education

High School Diploma

Undergraduate degree or equivalent

Tools

Salesforce CRM

Job description

Brink's Inc. is seeking an Account Services Lead to manage enterprise retail accounts, serving as the main escalation point for customer service issues and coordinating between internal teams and clients. This remote USA role emphasizes relationship-building, post-sales support, and performance reporting.

The position requires 4+ years in customer service and 2+ years in retail/banking, with CRM experience (Salesforce) and strong communication and analytical abilities.