Remote Account Success Lead

Brink's; Trenton (NJ); Remote; USD 33,000 - 37,000; Full time

Job summary

Brink’s is seeking an Account Services Lead to manage enterprise retail customer accounts from a remote location in the United States. You will be the main escalation point for customer service issues and liaison between client and internal resources.

The role emphasizes relationship-building, post-sales support, and SLA adherence. Qualified candidates have at least 4 years in customer service and 2 years in retail or banking, with CRM experience (Salesforce) and strong communication,

Qualifications

• High School Diploma required.
• Minimum 4 years’ experience in a Customer Service environment.
• Minimum 2 years’ experience in the retail/banking industry.

Responsibilities

• Build and maintain strong working relationships with assigned account(s).
• Lead pre- and post-sales support issues and coordinate with internal teams.
• Analyze customer metrics and prepare performance reports for management.
• Coordinate communications between customer and internal/external stakeholders.
• Ensure customer satisfaction and adherence to SLAs.

Skills

Influencing

Communication

Interpersonal skills

Change management

Analytical thinking

Education

High School Diploma

Tools

Salesforce

Job description

Brink’s is seeking an Account Services Lead to manage enterprise retail customer accounts from a remote location in the United States. You will be the main escalation point for customer service issues and liaison between client and internal resources.

The role emphasizes relationship-building, post-sales support, and SLA adherence. Qualified candidates have at least 4 years in customer service and 2 years in retail or banking, with CRM experience (Salesforce) and strong communication,