Remote Account Representative

Talentoma; Wisconsin; On-site; USD 32,000 - 52,000; Full time

Job summary

Talentoma is seeking an entry-level, fully remote customer account coordinator to handle routine questions, update CRM records, and document conversations from a home office.

You will communicate clearly with customers via phone and email, learn our account-management workflows, and work independently with a structured onboarding program. The role supports US-based remote operations and ongoing training.

Qualifications

• Strong verbal and written communication.
• Comfortable learning CRM and account-management systems.
• Good listening and problem-solving skills.
• Ability to work independently in a remote environment.
• Entry-level applicants are welcome.
• Excellent attention to detail.

Responsibilities

• Communicate with customers regarding routine account questions.
• Provide accurate information using approved resources.
• Update CRM and account-support systems.
• Document customer conversations and account requests.
• Assist customers with routine account-support needs.
• Identify information that requires review by another team.
• Monitor assigned account tasks and follow-up requirements.
• Maintain professional communication across phone and digital channels.
• Help ensure customer information remains organized and accurate.

Skills

Excellent communication

Customer service

CRM knowledge

Attention to detail

Remote work discipline

Tools

CRM software

Job description

• Communicate with customers regarding routine account questions.
• Provide accurate information using approved resources.
• Update CRM and account-support systems.
• Document customer conversations and account requests.
• Assist customers with routine account-support needs.
• Identify information that requires review by another team.
• Monitor assigned account tasks and follow-up requirements.
• Maintain professional communication across phone and digital channels.
• Help ensure customer information remains organized and accurate.
• Entry-level applicants are welcome.
• Strong verbal and written communication.
• Comfortable communicating directly with customers.
• Good listening and problem-understanding skills.
• Strong attention to detail.
• Basic computer and internet proficiency.
• Comfortable learning CRM and account-management systems.
• Organized approach to daily responsibilities.
• Dependable follow-through.
• Comfortable working independently in a remote environment.
• Fully remote work-from-home position.
• Full-time professional schedule.
• U.S.-based remote work opportunity.
• Structured onboarding and training.
• Clearly defined customer-account workflows.