Remote Account Manager, Verification Services

Compliance Holdings; Athens (GA); Remote; USD 65,000 - 90,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

Health savings account

Flexible spending account

401(k) with company contribution

Employee assistance program

Life and disability insurance

Paid time off

Job summary

Lumalight, LLC connects employers, brokers, and administrators to deliver compliant benefits solutions. We seek an Account Manager, Verification Services, to manage client relationships, coordinate resources, and oversee projects from kickoff to completion in a remote US-based role.

You will collaborate with the Operations and Data teams to ensure timely, accurate deliverables, uphold quality standards, and drive customer satisfaction across multiple initiatives.

Qualifications

• Education: High School Diploma; college preferred.
• 1–3 years in client services, account management, project coordination, or related fields.
• Proficiency with Microsoft Office (Word, Excel, Outlook, PowerPoint) and video conferencing.
• Required software: MS Suite, Teams.

Responsibilities

• Plan, coordinate, and track client projects and deliverables to ensure timelines, milestones, and quality standards.
• Gather, review, and process all required client onboarding and implementation materials to support successful project execution.
• Serve as the primary liaison between clients and Lumelight, building relationships by understanding client goals and needs.
• Communicate with clients and their representatives, provide status updates, and deliver project reports.
• Partner with the Data Team to ensure accurate data collection and timely delivery of client deliverables.
• Collaborate with cross-functional teams throughout the audit process to ensure alignment and successful outcomes.
• Monitor project progress, identify risks or issues, and communicate solutions.
• Ensure all client deliverables are accurate and meet quality standards.
• Maintain detailed project documentation and client records.
• Support continuous improvement initiatives to enhance client experience and efficiency.
• Perform other duties and special projects as assigned.

Skills

Account management

Client services

Time management

Communication

Relationship building

Problem solving

Analytical thinking

Education

High School Diploma

College preferred

Tools

MS Suite

Teams

Video conferencing

Job description

Lumalight, LLC connects employers, brokers, and administrators to deliver compliant benefits solutions. We seek an Account Manager, Verification Services, to manage client relationships, coordinate resources, and oversee projects from kickoff to completion in a remote US-based role.

You will collaborate with the Operations and Data teams to ensure timely, accurate deliverables, uphold quality standards, and drive customer satisfaction across multiple initiatives.