Remote Account Manager - Verification & Client Success

Compliance Holdings; Clayton (NM); Remote; USD 65,000 - 100,000; Full time

Benefits offered by this job

Health Savings Account options

Employee Assistance Program

Company-paid Life and Disability Ins.

Job summary

Lumalight is seeking an Account Manager, Verification Services to manage client relationships and coordinate resources from onboarding through project completion. This remote role operates within the continental United States and collaborates with the Operations and Data teams to ensure high‑quality deliverables.

The successful candidate will drive client satisfaction, manage timelines, and balance multiple priorities while delivering excellent service in health benefits, insurance, or related

Qualifications

• Education: High School Diploma, College preferred
• Minimum of 1-3 years of experience in client services, account management, project coordination, customer support, or related field
• Experience in health benefits, insurance, healthcare, or professional services preferred but not required
• Proficiency with Microsoft Office (Word, Excel, Outlook, PowerPoint, etc.) and video conferencing
• Superior problem‑solving ability, preferably within a customer environment
• Superior account management, time management and organizational skills and the ability to quickly adapt to multiple priorities
• Demonstrated relationship building skills with key parties throughout the audit process

Responsibilities

• Plan, coordinate, and track client projects and deliverables to ensure timelines, milestones, and quality standards are achieved
• Gather, review, and process onboarding and implementation materials to support project execution and delivery
• Serve as the primary liaison between clients and Lumelight, building relationships and aligning goals
• Communicate with clients through meetings, status updates, and project reports
• Partner with the Data Team to ensure accurate data collection and timely deliverables
• Collaborate with cross‑functional teams to ensure alignment and successful outcomes
• Monitor progress, identify risks, and communicate solutions to maintain project success
• Maintain detailed project documents, client records, and communication logs
• Support continuous improvement to enhance client experience and operational efficiency
• Perform other duties and special projects as assigned

Skills

Client services

Account management

Project coordination

Customer support

Time management

Education

High School Diploma

College preferred

Tools

Microsoft Office

Video conferencing

Job description

Lumalight is seeking an Account Manager, Verification Services to manage client relationships and coordinate resources from onboarding through project completion. This remote role operates within the continental United States and collaborates with the Operations and Data teams to ensure high‑quality deliverables.

The successful candidate will drive client satisfaction, manage timelines, and balance multiple priorities while delivering excellent service in health benefits, insurance, or related