Remote Account Manager I — Client Success & Ops

InComm Payments; Sandy (UT); On-site; USD 55,000 - 85,000; Full time

Benefits offered by this job

Employee referral bonus

Job summary

InComm Payments is seeking an Account Manager I to support a portfolio of strategic client accounts. This fully remote role focuses on day-to-day operations, client communications, reporting, and cross-functional collaboration to drive exceptional experiences.

The ideal candidate brings 1–3 years in related roles, strong communication, and the ability to manage multiple priorities. Proficiency in Excel and PowerPoint is preferred; ecommerce, gift cards, fintech, or technology experience is a

Qualifications

• 1–3 years in account management, customer success, or related field.
• Bachelor's degree in Business, Marketing, Communications, or related field.
• Strong communication and organizational skills.
• Ability to manage multiple priorities in a fast-paced environment.
• Proficiency in Excel and PowerPoint.
• Experience with ecommerce, incentives, gift cards, fintech, or tech industry preferred.
• Able to learn new products and processes quickly.

Responsibilities

• Provide day-to-day operational and administrative support to the Account Management team across a portfolio of strategic client accounts.
• Manage day-to-day support for an assigned set of client accounts.
• Coordinate client requests and internal follow-up activities to ensure timely delivery and resolution.
• Maintain a high level of responsiveness and customer service for both internal and external stakeholders.
• Assist in preparing reports, presentations, business reviews, and other client-facing materials.
• Track account performance, deliverables, project milestones, and key initiatives, providing regular updates to leadership and internal stakeholders.
• Support implementation activities, product launches, catalog updates, and operational initiatives.
• Identify opportunities for process improvements and operational efficiencies.
• Support strategic projects and special assignments as directed by leadership.

Skills

Account management

Customer success

Project coordination

Reporting

Education

Bachelor's degree in Business/Marketing/Communications

Tools

Microsoft Excel

PowerPoint

Job description

InComm Payments is seeking an Account Manager I to support a portfolio of strategic client accounts. This fully remote role focuses on day-to-day operations, client communications, reporting, and cross-functional collaboration to drive exceptional experiences.

The ideal candidate brings 1–3 years in related roles, strong communication, and the ability to manage multiple priorities. Proficiency in Excel and PowerPoint is preferred; ecommerce, gift cards, fintech, or technology experience is a