Remote Account Manager I — Client & Projects Lead

your adv; Chicago, Northern (IL, KY); Hybrid; USD 67,000 - 84,000; Full time

Benefits offered by this job

Medical/Dental/Vision/Life

401(k) with company match

Training and Career Development

Generous Paid Time-Off

Job summary

Your adv is seeking an Account Manager I to act as the liaison between clients and internal teams, delivering solutions, training, and project management to drive outstanding results. This remote, full-time role in North America requires independence and strong teamwork in a fast-paced environment.

The ideal candidate has a Bachelor's degree or equivalent, 1–3 years in a client-facing role, and solid Excel skills.

Qualifications

• Bachelor's Degree or equivalent experience required.
• 1-3 years of experience in a client-facing/customer service role.
• Process-oriented/strong follow-up/ highly organized approach to managing/prioritizing tasks and day-to-day activity.
• Team player with the ability to collaborate and communicate with IT and/or business.
• Strong analytical thinker to assist in troubleshooting and managing retail technical and data issues.
• Intermediate to advanced knowledge of MS Excel (Formulas, Pivot Tables, Templates).

Responsibilities

• Liaison - Primary client contact to ensure clear, timely, and accurate communication.
• Troubleshooting – Escalate issues to the appropriate department and provide feedback.
• Training and Education – Assess and address training needs for existing and new software functionality.
• System Platform and Configuration – Participate in software release testing and validate data after enhancements.
• Project management: Lead projects from conception to completion on behalf of the client/team.

Skills

MS Excel

Analytical thinking

Customer service

Communication

Team player

Project management

Education

Bachelor's Degree or equivalent experience

Job description

Your adv is seeking an Account Manager I to act as the liaison between clients and internal teams, delivering solutions, training, and project management to drive outstanding results. This remote, full-time role in North America requires independence and strong teamwork in a fast-paced environment.

The ideal candidate has a Bachelor's degree or equivalent, 1–3 years in a client-facing role, and solid Excel skills.