Remote Account Manager, Employee Benefits

Insurance Office of America; Sugar Hill (GA); On-site; USD 70,000 - 90,000; Full time

Benefits offered by this job

Competitive salary

Company-paid health insurance

Paid holidays, vacations, and sicktime

401K with employer match

Professional growth and career prog.

Job summary

Insurance Office of America (IOA) is seeking an Account Manager – Employee Benefits to oversee client service and account management under Producer direction. You will lead Account Coordinators, manage daily tasks, track renewals, new client setup, data management, and maintain effective communication with Producers and carriers.

The role emphasizes building strong client relationships, identifying growth opportunities, and upholding IOA core values while delivering exceptional service in a

Qualifications

• 5+ years of industry experience.
• Active licensing is required.
• Exceptional customer service and communication skills.
• Strong organizational, delegation, and decision‑making skills.
• High accuracy in handling large work volumes.
• Proficiency in MS Office (Outlook, Word, Excel).
• High School Diploma (or equivalent).

Responsibilities

• Manage an assigned book of business, ensuring performance requirements are met and no liability occurs.
• Deliver outstanding service, anticipate client needs, maintain professional communication, and respond quickly to requests.
• Lead the account team with a strong work ethic, positive attitude, and willingness to assist others.
• Direct daily activities of Account Coordinators, assign tasks, communicate expectations, monitor execution, and recommend corrective actions.
• Identify and act on sales opportunities to grow IOA business.
• Manage new business setup, including data gathering, client file creation, communication, AOR notifications, carrier rates, internal services setup, compliance audits, client education, and employee meetings.
• Manage renewals by verifying client data, updating files, liaising with clients and carriers, obtaining rates, ensuring internal services usage, performing audits, coordinating training, and conducting meetings.
• Build and improve client relationships, seek feedback, and implement improvements.
• Advocate for clients and carriers to ensure mutually beneficial outcomes.
• Identify and implement value-added solutions for clients.
• Support team training and development, promote a positive work environment, and seek continuous improvement.
• Maintain transparent communication with Producers and team members.
• Ensure adherence to company policies and industry standards.
• Champion IOA core values and demonstrate integrity and leadership.

Education

High School Diploma

Tools

MS Office

Job description

Insurance Office of America (IOA) is seeking an Account Manager – Employee Benefits to oversee client service and account management under Producer direction. You will lead Account Coordinators, manage daily tasks, track renewals, new client setup, data management, and maintain effective communication with Producers and carriers.

The role emphasizes building strong client relationships, identifying growth opportunities, and upholding IOA core values while delivering exceptional service in a