Remote Account Manager, Employee Benefits

Insurance Office of America; Kenner (LA); On-site; USD 70,000 - 90,000; Full time

Benefits offered by this job

Company-paid health insurance

401K with employer match

Paid holidays, vacations, and sick 시간

Job summary

Insurance Office of America is seeking an Account Manager – Employee Benefits to oversee IOA Benefits client accounts, lead coordinators, and manage daily team activities. The role emphasizes client service, renewals, data management, and collaboration with Producers to drive growth.

The position supports remote work within Eastern/Central time zones with on-site needs per policy, and offers growth, competitive pay, and benefits.

Qualifications

• 5+ years of industry experience.
• Active licensing required.
• Exceptional customer service and communication skills.
• Strong organizational, delegation, and decision-making skills.
• High accuracy in handling large work volumes.
• Proficiency in MS Office (Outlook, Word, Excel).
• High School Diploma (or equivalent).

Responsibilities

• Client Management: Manage an assigned book of business, ensuring performance requirements are met and no liability occurs.
• Client Service: Deliver outstanding service, anticipate client needs, maintain professional communication, and respond quickly to requests.
• Team Leadership: Lead the account team with a strong work ethic, positive attitude, and willingness to assist others.
• Daily Activities: Direct daily activities of Account Coordinator(s), assign tasks, communicate expectations, monitor execution, and recommend corrective actions.
• Business Growth: Identify and act on sales opportunities to grow IOA business.
• New Business Setup: Manage new business setup, including data gathering, client file creation, communication, AOR notifications, carrier rates, internal services setup, compliance audits, client education, and employee meetings.
• Renewal Process: Manage renewals by verifying client data, updating files, liaising with clients and carriers, obtaining rates, ensuring internal services usage, performing audits, coordinating training, and conducting meetings.
• Client Relationships: Build and improve client relationships, seek feedback, and implement improvements.

Skills

Exceptional customer service

Communication skills

MS Office

Organizational skills

Decision-making

Licensing

Experience

Education

High School Diploma or equivalent

Tools

MS Office Suite

Job description

Insurance Office of America is seeking an Account Manager – Employee Benefits to oversee IOA Benefits client accounts, lead coordinators, and manage daily team activities. The role emphasizes client service, renewals, data management, and collaboration with Producers to drive growth.

The position supports remote work within Eastern/Central time zones with on-site needs per policy, and offers growth, competitive pay, and benefits.