Remote Account Manager – Contact Center & Client Growth

Premier LLC; New Providence (NJ); On-site; USD 70,000 - 90,000; Full time

Job summary

A leading food products firm in New Providence, NJ, is seeking an Account Manager to manage client relationships and oversee a remote customer service team. The candidate will provide consultative support, ensuring program goals are met through strong interpersonal and communication skills. A Bachelor's degree and 5-7 years of experience in the contact center industry, particularly with CPG accounts, are preferred. Responsibilities include leveraging technology and coaching teams to achieve operational objectives.

Qualifications

• 5-7 years’ experience in the contact center industry, preferably with CPG/Food accounts.
• Strong understanding of the contact center environment and its operations.
• Experience managing clients and meeting service levels/business goals.

Responsibilities

• Manage client relationships and expectations effectively.
• Leverage internal resources to ensure successful program delivery.
• Coach and motivate a remote customer service team.

Skills

Client relationship management

Consultative support

Data analysis

CRM tools usage

Team coaching

Communication skills

Presentation skills

Regulatory knowledge

Education

Bachelor’s Degree

Tools

Salesforce

Zendesk

Microsoft Office

Job description

A leading food products firm in New Providence, NJ, is seeking an Account Manager to manage client relationships and oversee a remote customer service team. The candidate will provide consultative support, ensuring program goals are met through strong interpersonal and communication skills. A Bachelor's degree and 5-7 years of experience in the contact center industry, particularly with CPG accounts, are preferred. Responsibilities include leveraging technology and coaching teams to achieve operational objectives.