Account Manager (46927)

RELEVANCE Ventures; Westampton Township (NJ); On-site; USD 75,000 - 105,000; Full time

Job summary

A leading B2B service provider is seeking an Account Manager based in Westampton Township, NJ. The role involves managing relationships with B2B clients, ensuring customer satisfaction, and overseeing the client life cycle from onboarding to ongoing support. Candidates should have 3–5 years of account management experience, strong communication and organizational skills, and proficiency in CRM platforms. This full-time position may require occasional travel. A competitive salary range of $75,000 to $105,000 is offered.

Qualifications

• 3–5 years of account management or customer success experience in food manufacturing/preferred industry.
• Experience managing B2B client relationships and coordinating cross‑functional teams.
• Proven ability to handle multiple projects and deadlines simultaneously.

Responsibilities

• Manage and nurture relationships with assigned B2B clients.
• Oversee client life cycle, including onboarding and ongoing support.
• Develop understanding of customer needs and business goals.
• Coordinate with internal teams for product and service delivery.
• Lead customer project initiatives and monitor account performance metrics.
• Resolve customer inquiries and issues quickly and professionally.

Skills

Communication skills

Negotiation skills

Relationship-building skills

Organizational skills

Analytical thinking

Multitasking ability

Education

Bachelor’s degree in Business Administration/Management, Marketing, Finance

Tools

Microsoft Office Suite

CRM platforms (e.g., Salesforce, HubSpot)

Job description

Job Details

Job Location: East Coast Distribution Center - WESTAMPTON, NJ 08060

Position Type: Full Time

Salary Range: $75,000.00 - $105,000.00 Salary/year

Job Shift: Any

The Account Manager will serve as the primary point of contact for assigned B2B customers, overseeing the full client life cycle—from onboarding and implementation to ongoing relationship management and growth. This role ensures customer satisfaction, retention, and alignment with business objectives while collaborating cross‑functionally with operations, quality, R&D, and logistics teams. The Account Manager will also support project management initiatives related to new product introductions, process improvements, and strategic customer initiatives.

Responsibilities

• Manage and nurture relationships with assigned B2B clients, acting as the primary liaison between the customer and internal departments.
• Oversee all aspects of the client life cycle, including onboarding, implementation, order management, and ongoing account support.
• Develop a deep understanding of customer needs, business goals, and product requirements to ensure alignment and long‑term partnership success.
• Coordinate with internal teams (production, quality assurance, R&D, logistics, and finance) to ensure accurate and timely delivery of products and services.
• Lead and track customer projects, including new product development, packaging changes, and process improvement initiatives.
• Monitor account performance metrics, identify opportunities for growth, and assist the Director of Business Development with strategic planning.
• Prepare and deliver presentations, business reviews, and performance reports for key accounts.
• Resolve customer inquiries, issues, and complaints in a timely and professional manner.
• Maintain accurate records of account activity, communications, and project progress within CRM and project management systems.
• Support forecasting, demand planning, and pricing discussions as needed.

Qualifications

• Bachelor’s degree in Business Administration/Management, Marketing, Finance, or a related field preferred.
• 3–5 years of account management or customer success experience, preferably in the food manufacturing, ingredient, or CPG industry.
• Experience managing B2B client relationships and coordinating cross‑functional teams.
• Strong communication, negotiation, and relationship‑building skills.
• Exceptional organizational and multitasking abilities with attention to detail.
• Proven ability to manage multiple projects and deadlines simultaneously.
• Analytical thinker with a proactive, solution‑oriented mindset.
• Proficiency in Microsoft Office Suite and CRM platforms (e.g., Salesforce, HubSpot)
• Office and/or hybrid environment.
• Occasional travel to customer sites, trade shows, or company facilities may be required.