Remote Account Manager, Commercial Lines (P&C License Req.)

Insurance Office of America; Aurora (IL); On-site; USD 80,000 - 90,000; Full time

Benefits offered by this job

Health insurance

401K with employer match

Bonus potential

Career progression

Job summary

Insurance Office of America (IOA) is seeking an Account Manager - Commercial Lines to manage an assigned book of business, retain accounts, and support new business development. The role requires active P&C license, strong analytical and client-service skills, and proficiency with MS Office.

Remote work is available for candidates in Eastern or Central Time Zones, with onsite work as needed per policy. We offer a competitive salary with bonus potential, company-paid health insurance, 401K with

Qualifications

• 3+ years of account management experience or 5+ years in the insurance industry.
• Thorough knowledge of insurance brokerage and client needs.
• Active licensing required; CIC or equivalent preferred.

Responsibilities

• Manage an assigned book of business, ensuring account retention and supporting new business.
• Coordinate day-to-day administrative and customer service activities, resolving complex issues, and ensuring no errors or omissions.
• Maintain technical competence and industry expertise.
• Direct daily activities of the account management team.
• Handle customer service requests, policy administration, billing, claims, and coverage analysis.
• Manage policy expirations and renewals.
• Conduct client research, prepare submissions, negotiate coverages, and present proposals.
• Monitor reports and take action on delinquent accounts, collecting outstanding balances.
• Maintain agency management systems and carrier/vendor platforms, ensuring data accuracy and completeness.
• Monitor and maintain activity/suspense to ensure timely completion.
• Maintain frequent, transparent communication with the account team regarding workload status and any issues.
• Deliver excellent service, proactively anticipate needs, and respond quickly to service requests.
• Stay updated on company policies and procedures.
• Seek and adopt best practices to improve individual and team performance.
• Demonstrate integrity and leadership.

Skills

Account management

Analytical skills

MS Office

Customer service

Communication

Multitasking

Organizational skills

Education

High School Diploma

Tools

Outlook

Word

Excel

Job description

Insurance Office of America (IOA) is seeking an Account Manager - Commercial Lines to manage an assigned book of business, retain accounts, and support new business development. The role requires active P&C license, strong analytical and client-service skills, and proficiency with MS Office.

Remote work is available for candidates in Eastern or Central Time Zones, with onsite work as needed per policy. We offer a competitive salary with bonus potential, company-paid health insurance, 401K with