Remote Account Manager - Commercial Insurance(Construction)

Insurance Office of America; Hoffman Estates (IL); Hybrid; USD 65,000 - 80,000; Full time

Benefits offered by this job

Health insurance

Paid holidays and time off

401K with employer match

Career progression opportunities

Company-paid benefits

Job summary

Insurance Office of America is seeking an Account Manager - Commercial Lines to manage an assigned book of business, drive retention, and support new business. The role involves coordinating day-to-day admin and customer service, resolving complex issues, and ensuring accuracy across policy administration, billing, claims, and renewals.

Ideal candidates have 3–5 years in account management (or 5+ in insurance), active P&C licensing (CIC preferred), and strong analytical, communication, and

Qualifications

• 3-5 years of account management experience, or 5+ years in the insurance industry.
• Thorough knowledge of insurance brokerage and client needs.
• Active property & casualty (P&C) licensing; professional designation (CIC or equivalent) preferred.
• Strong analytical, problem-solving, and decision-making skills.
• Exceptional customer service, communication, multitasking, and organizational skills.
• Proficiency in MS Office (Outlook, Word, Excel).
• High School Diploma (or equivalent)

Responsibilities

• Technical Competence: Maintain technical competence and industry expertise.
• Team Leadership: Direct daily activities of the account management team.
• Customer Service: Handle customer service requests, policy administration, billing, claims, and coverage analysis.
• Policy Management: Manage policy expirations and renewals.
• Renewal Process: Conduct client research, prepare submissions, negotiate coverages, and present proposals.
• Accounts Receivable: Monitor reports and take action on delinquent accounts, collecting outstanding balances.
• System Maintenance: Maintain agency management systems and carrier/vendor platforms, ensuring data accuracy and completeness.
• Activity Monitoring: Monitor and maintain activity/suspense to ensure timely completion.
• Communication: Maintain frequent, transparent communication with the account team regarding workload status and any issues.
• Service Excellence: Deliver excellent service, proactively anticipate needs, and respond quickly to service requests.
• Policy Compliance: Stay updated on company policies and procedures.
• Continuous Improvement: Seek and adopt best practices to improve individual and team performance.
• Champion IOA Values: Demonstrate integrity and leadership.

Skills

Account management

Analytical skills

Problem solving

Decision making

Customer service

Communication

Multitasking

Organizational skills

Team leadership

Relationship management

Education

Active P&C license

CIC or equivalent certification preferred

High School Diploma

Tools

MS Office (Outlook, Word, Excel)

Job description

Insurance Office of America is seeking an Account Manager - Commercial Lines to manage an assigned book of business, drive retention, and support new business. The role involves coordinating day-to-day admin and customer service, resolving complex issues, and ensuring accuracy across policy administration, billing, claims, and renewals.

Ideal candidates have 3–5 years in account management (or 5+ in insurance), active P&C licensing (CIC preferred), and strong analytical, communication, and