Remote Account Manager - Commercial Insurance (Construction)

Insurance Office of America; Fairfield (AL); Hybrid; USD 65,000 - 80,000; Full time

Benefits offered by this job

Health insurance

401K with employer match

Paid holidays

Vacation time

Sick time

Job summary

Insurance Office of America seeks an Account Manager - Commercial Lines to oversee a designated book of business. The role emphasizes retention, service excellence, and coordination of renewals, billing, and claims with a focus on construction, contractors, and habitational clients.

The ideal candidate holds a P&C license, 3–5 years in account management (or 5+ years in insurance), and may have a CIC designation. This hybrid/remote-friendly role offers competitive pay and growth within IOA.

Qualifications

• 3-5 years of account management experience or 5+ years in insurance industry preferred.
• Active property & casualty (P&C) license is required.
• Professional designation (CIC or equivalent) preferred.
• Strong analytical, problem-solving, and decision-making abilities.

Responsibilities

• Manage an assigned book of business, ensuring account retention and supporting new business.
• Coordinate day-to-day administrative and customer service activities, resolving complex issues.
• Handle customer service requests, policy administration, billing, claims, and coverage analysis.
• Manage policy expirations and renewals; conduct client research and present renewal proposals.
• Monitor accounts receivable and address delinquent balances.
• Maintain agency management systems and carrier/vendor platforms for data accuracy.
• Communicate workload status and issues to the account team.
• Deliver proactive service and uphold IOA values.

Skills

Account management

Analytical skills

Problem solving

Decision making

Customer service

Communication

Multitasking

Organizational skills

Education

High School Diploma

P&C license

CIC designation preferred

Tools

MS Office

Outlook

Word

Excel

Job description

Insurance Office of America seeks an Account Manager - Commercial Lines to oversee a designated book of business. The role emphasizes retention, service excellence, and coordination of renewals, billing, and claims with a focus on construction, contractors, and habitational clients.

The ideal candidate holds a P&C license, 3–5 years in account management (or 5+ years in insurance), and may have a CIC designation. This hybrid/remote-friendly role offers competitive pay and growth within IOA.