Remote Account Manager — Commercial Insurance

Insurance Office of America; Daphne (AL); On-site; USD 80,000 - 90,000; Full time

Benefits offered by this job

Competitive salary

Company-paid health insurance

Paid holidays

401K with employer match

Career progression

Job summary

Insurance Office of America is seeking an Account Manager - Commercial Lines to oversee a book of business, retain clients, and coordinate day-to-day admin and service tasks.

The role requires active P&C license and strong client service skills; remote work is available for candidates in Eastern or Central Time Zones, with potential hybrid onsite needs. Competitive salary and benefits.

Qualifications

• 3+ years of account management experience, or 5+ years in the insurance industry.
• Thorough knowledge of insurance brokerage and client needs.
• Active licensing required; CIC or equivalent preferred.
• Strong analytical, problem-solving, and decision-making skills.
• Exceptional customer service, communication, multitasking, and organizational skills.
• Proficiency in MS Office (Outlook, Word, Excel).

Responsibilities

• Maintain technical competence and industry expertise.
• Direct daily activities of the account management team.
• Handle customer service requests, policy administration, billing, claims, and coverage analysis.
• Manage policy expirations and renewals.
• Conduct client research, prepare submissions, negotiate coverages, and present proposals.
• Monitor reports and collect delinquent balances.
• Maintain agency management systems and carrier/vendor platforms.
• Communicate workload status and issues to the team.
• Deliver excellent service and proactively anticipate client needs.

Skills

Account management

Insurance knowledge

Customer service

Analytical skills

Education

High School Diploma

Tools

Outlook

Word

Excel

Job description

Insurance Office of America is seeking an Account Manager - Commercial Lines to oversee a book of business, retain clients, and coordinate day-to-day admin and service tasks.

The role requires active P&C license and strong client service skills; remote work is available for candidates in Eastern or Central Time Zones, with potential hybrid onsite needs. Competitive salary and benefits.