Remote Account Manager, Client Engagement & Adoption

Altus Group; Chicago (IL); On-site; USD 80,000 - 95,000; Full time

Benefits offered by this job

Remote-first role

Travel 25% or less

Job summary

Altus Group, a leading CRE technology company, seeks an Account Manager, Client Engagement & Adoption to manage a portfolio of ~150 existing CRE client accounts. You will serve as the primary contact for engagement, adoption, retention, and growth, working in a two-to-one model with Sales Executives.

You will drive adoption by onboarding clients, educating on Altus solutions, monitoring usage, and embedding Altus tools into daily workflows, while building strong relationships with asset managers

Qualifications

• 2–5+ years in Account Management, Customer Success, SDR/BDR, or Sales within SaaS/B2B.
• Experience managing client relationships and driving outcomes.

Responsibilities

• Own and manage a portfolio of approximately 150 CRE client accounts, primary point of contact for engagement and coordination.
• Drive adoption and client value realization through onboarding, product education, usage monitoring, and ongoing engagement.
• Build strong client relationships with asset managers, operators, analysts, and senior stakeholders.
• Support retention and expansion outcomes by identifying upsell/cross-sell opportunities with Sales Executives.
• Coordinate with internal teams (Product, Support, Advisory, Sales) to resolve issues and ensure a seamless customer experience.
• Leverage CRM and data to monitor account health and identify risks or opportunities.
• Collaborate with Sales partners in a 2:1 structure to balance goals and performance.

Skills

Account management

Sales/CRM experience

Client engagement

Relationship management

SaaS/B2B experience

CRM tools (Salesforce)

Tools

Salesforce

Job description

Altus Group, a leading CRE technology company, seeks an Account Manager, Client Engagement & Adoption to manage a portfolio of ~150 existing CRE client accounts. You will serve as the primary contact for engagement, adoption, retention, and growth, working in a two-to-one model with Sales Executives.

You will drive adoption by onboarding clients, educating on Altus solutions, monitoring usage, and embedding Altus tools into daily workflows, while building strong relationships with asset managers