Remote Account Manager Associate, Commercial Lines

Insurance Office Of America, Inc.; Pahrump (NV); Remote; USD 65,000 - 75,000; Full time

Benefits offered by this job

Health insurance

401K with employer match

Paid holidays

Career growth

Work-life balance

Community service

Job summary

Insurance Office of America is seeking an Account Manager Associate - Commercial Lines to support the account team, Producer, and assigned groups. This role coordinates policy administration, renewals, billing, and coverage analysis, while maintaining strong client relationships across Pacific Time Zone hours.

Ideal candidates have an active P&C license and 3+ years in account management (or 5+ years in insurance).

Qualifications

• 3+ years of account management experience, or 5+ years in the insurance industry
• Thorough knowledge of insurance brokerage and client needs
• Active P&C licensing; CIC or equivalent preferred
• Strong analytical, problem-solving, and decision-making skills
• Exceptional customer service, communication, multitasking, and organizational skills
• Proficiency in MS Office (Outlook, Word, Excel)
• High School Diploma (or equivalent)

Responsibilities

• Maintain technical competence and industry expertise
• Assist in directing day-to-day activities and workflow of Team Support/Receptionist, Account Assistant, and/or Account Associate
• Handle customer service requests, policy administration, billing, claims, and coverage analysis
• Manage policy expirations and renewals
• Conduct client research, gather underwriting information, perform loss run analysis, prepare submissions, evaluate and negotiate coverages and pricing, prepare and present proposals, bind coverage, and follow up for policy issuance
• Process tasks accurately and within required timeframes
• Assist in reviewing contracts to ensure proper coverages are included
• Monitor reports and take action on delinquent accounts, collecting outstanding balances
• Maintain agency management systems and carrier/vendor platforms, ensuring data accuracy and completeness
• Monitor and maintain activity/suspense to ensure timely completion
• Maintain frequent, transparent communication with the account team regarding workload status and any issues
• Deliver excellent service, proactively anticipate needs, and respond quickly to service requests
• Stay updated on company policies and procedures
• Seek and adopt best practices to improve individual and team performance
• Demonstrate integrity and leadership

Skills

Account management

Customer service

Communication

Analytical

MS Office

Problem solving

Education

High School Diploma or equivalent

P&C license (active)

CIC or equivalent preferred

Job description

Insurance Office of America is seeking an Account Manager Associate - Commercial Lines to support the account team, Producer, and assigned groups. This role coordinates policy administration, renewals, billing, and coverage analysis, while maintaining strong client relationships across Pacific Time Zone hours.

Ideal candidates have an active P&C license and 3+ years in account management (or 5+ years in insurance).