Remote Account & Facilities Operations Manager

CBRE Group, Inc.; Boston (MA); On-site; USD 90,000 - 120,000; Full time

Benefits offered by this job

Remote work

Occasional travel

Professional growth

Job summary

CBRE Group, Inc. is seeking an Account Operations Manager to lead facility operations across Massachusetts. The role emphasizes managing maintenance teams, safety initiatives, and client relationships for a portfolio of properties.

You will drive operational excellence within CBRE's contract quality framework and collaborate with local teams and stakeholders. Ideal candidates bring facilities or property management experience, strong leadership, and a focus on quality and continuous improvement.

Qualifications

• Experience managing facilities, properties, or building operations.
• Strong leadership and client relationship management.
• Proven ability to manage maintenance programs and safety initiatives.

Responsibilities

• Provide formal supervision to employees and conduct performance evaluations.
• Coordinate daily team activities and manage scheduling.
• Monitor vendor performance and ensure service levels meet contracts.
• Develop operational playbooks and service delivery plans.
• Ensure safety, compliance, and cost-control across accounts.
• Inspect client sites and resolve issues with stakeholders.

Skills

Leadership

Client relationships

Communication

Facilities management

Job description

CBRE Group, Inc. is seeking an Account Operations Manager to lead facility operations across Massachusetts. The role emphasizes managing maintenance teams, safety initiatives, and client relationships for a portfolio of properties.

You will drive operational excellence within CBRE's contract quality framework and collaborate with local teams and stakeholders. Ideal candidates bring facilities or property management experience, strong leadership, and a focus on quality and continuous improvement.