Remote Account Expert for Ecommerce Growth

Omnisend; United States; Hybrid; USD 65,000 - 79,000; Full time

Benefits offered by this job

401(k) retirement plan

Health insurance

25 days PTO

Remote work options

Learning budget

Team events

Job summary

Omnisend is seeking an Account Expert to support top-tier merchants with ecommerce marketing strategies across channels. You’ll onboard clients, guide campaigns and automations, and provide proactive strategic advice to drive revenue.

Ideal candidates have 1–2 years in customer success, strong communication skills, and comfort with data-driven marketing metrics. Flexible office options include in-person in Charleston, SC and remote work with a global client base.

Qualifications

• 1–2 years of customer success experience or related roles.
• Understanding of digital marketing metrics (opens, clicks, conversions).
• Proven problem-solving for customers and renewal conversations.
• Excellent written and verbal communication across channels.
• Strong time management and ownership.

Responsibilities

• Be passionate about customer success as a trusted advisor for top customers.
• Develop strategies to increase revenue through digital marketing for managed accounts.
• Onboard new clients and guide setup of campaigns and automations.
• Provide weekly/monthly strategic guidance and timely responses.
• Share best practices to help clients reach business goals.
• Review dashboards, address issues, and escalate when needed.
• Stay updated on product releases and new features.
• Contribute feedback to Product/Engineering for improvements.
• Conduct QBRs and help set quarterly goals for customers.
• Document troubleshooting steps and resolutions.

Skills

Customer success

Account management

SAAS

Cross-functional collaboration

Data-driven decisions

Communication

Tools

Slack

Zoom

Intercom

Mixpanel

HubSpot

G-Suite

Omnisend

Job description

Omnisend is seeking an Account Expert to support top-tier merchants with ecommerce marketing strategies across channels. You’ll onboard clients, guide campaigns and automations, and provide proactive strategic advice to drive revenue.

Ideal candidates have 1–2 years in customer success, strong communication skills, and comfort with data-driven marketing metrics. Flexible office options include in-person in Charleston, SC and remote work with a global client base.