Remote Account Executive — AI-Driven ITSM Sales

Harmony; United States; Hybrid; USD 120,000 - 190,000; Full time

Benefits offered by this job

Competitive salary & equity

Medical, dental, vision coverage

401(k) with company matching

Home office stipend / in-office gear

Job summary

Harmony is seeking an experienced Account Executive on the West Coast to own the full sales cycle for a cutting-edge AI-enabled IT and HR automation platform. You’ll run multi-threaded cycles across IT, HR, and Ops, engaging practitioners to executives, and you’ll translate product capabilities into quantified business value.

The role demands self-direction, strong storytelling, and close collaboration with a growing go-to-market team.

Qualifications

• 5+ years of quota-carrying, closing experience in B2B SaaS sales.
• Experience owning full-cycle sales—from prospecting to close—for technical or platform products.
• Proven ability to run multi-stakeholder sales cycles and communicate credibly with practitioners and executives.
• Strong discovery, presentation, negotiation, and storytelling skills translating technical capabilities into business outcomes.
• High-agency, self-directed operator who thrives in an unstructured, fast-changing early-stage environment and is comfortable building process.
• Discplined with CRM and sales tooling (e.g., Salesforce), including modern AI tools/techniques, and rigorous about pipeline management and forecasting.
• Based on the United States West Coast, preferably the San Francisco Bay Area. Also open to Los Angeles or Seattle regions. Willingness to travel occasionally to customer meetings, events and conferences is required.

Responsibilities

• Own the full sales cycle end to end - from prospecting and discovery through demo, negotiation, and close - carrying a quota
• Run multi-threaded sales cycles with IT, HR, and Operations stakeholders, from individual practitioners up to VP and C-suite buyers
• Develop deep understanding of prospects’ ITSM workflows and pain points, and translate our AI automation capabilities into clear, quantified business value
• Build and manage your own pipeline through outbound prospecting, inbound follow-up, and partnerships - you won’t wait for leads to come to you
• Maintain accurate pipeline hygiene and forecasting in the CRM, and report on activity, conversion, and revenue against targets
• Act as the voice of the customer internally, share market and competitive feedback that directly influences product roadmap and positioning
• Help define and refine the sales playbook, messaging, and processes as one of the founding members of the go-to-market team

Skills

Quota-carrying sales

Full-cycle sales

Multi-stakeholder selling

Discovery & storytelling

Self-directed

CRM tooling

Travel willingness

Tools

Salesforce

Gong

Nooks

Job description

Harmony is seeking an experienced Account Executive on the West Coast to own the full sales cycle for a cutting-edge AI-enabled IT and HR automation platform. You’ll run multi-threaded cycles across IT, HR, and Ops, engaging practitioners to executives, and you’ll translate product capabilities into quantified business value.

The role demands self-direction, strong storytelling, and close collaboration with a growing go-to-market team.