Remote Access Tech Lead — Cisco Security

JPMorganChase; Jersey City (NJ); On-site; USD 120,000 - 150,000; Full time

Job summary

JPMorganChase is seeking a Technology Support Lead for the Remote Access Team to manage and secure our remote-access and network security environment. You’ll provide hands-on platform support, incident response, changes, automation, and monitoring across Cisco-based platforms for a global enterprise.

In this role, you’ll collaborate with Network Engineering, Identity, SecOps, and Service Desk to ensure fast, reliable, and secure connectivity for 340,000+ users.

Qualifications

• 5+ years of experience troubleshooting, resolving, and maintaining information technology services.
• Experience operating Cisco network security platforms in a large enterprise or service-provider environment.
• Strong hands-on expertise with Cisco ASA, including multi-context, failover, clustering, NAT, ACL, AnyConnect/SSL VPN, IPsec, DAP, and split tunneling.

Responsibilities

• Provides Level 2 and Level 3 support for remote-access VPN services, including SSL/IPsec, AnyConnect / Cisco Secure Client, site-to-site VPN, and perimeter firewall services.
• Triages, diagnoses, and resolves incidents across Cisco ASA, Firepower Threat Defense, Identity Services Engine, and supporting infrastructure within agreed service levels.
• Participates in a 24x7 on-call rotation for P1/P2 incidents affecting remote connectivity or perimeter security.
• Leads major incident bridges, drive root-cause analysis, and deliver post-incident reviews with concrete preventative actions.
• Plans, peer review, and implement standard and complex changes through Cisco Security Manager, Cisco Defense Orchestrator, FMC/FCM, and related platforms, including policy, NAT, ACL, VPN, SSL decryption, IPS tuning, and URL filtering changes.
• Manages ISE policy sets, authentication and authorization rules, posture, profiling, certificate services, and integrations with Active Directory, MFA, and pxGrid.
• Maintains Firepower software lifecycle on FCM-managed chassis, including FXOS upgrades, FTD high-availability pairs, clustering, and logical device provisioning.
• Operates and extend ThousandEyes coverage across Cloud, Enterprise, and Endpoint agents to monitor remote-access user experience, ISP/SaaS dependencies, and BGP/path health.
• Builds and tune dashboards, alerts, and synthetic tests; correlate ThousandEyes findings with firewall and VPN telemetry to shorten mean time to detect and mean time to restore.
• Supports audit, vulnerability management, and certificate lifecycle activities, including PKI and SAML/OIDC identity provider integrations.
• Reduces operational toil through scripting and API-driven automation using FMC/FTD REST API, ISE ERS/OpenAPI, CDO API, and ThousandEyes API and Infrastructure-as-Code and configuration-as-data practices where applicable, including Git, Ansible, and Python.

Skills

Incident management

Cisco networking fundamentals

VPN/SSL/IPsec

On-call rotation

Communication skills

Python scripting

Team collaboration

Education

CCNP Security

CCIE Security

Cisco Specialist – Secure Firewall

Cisco Specialist – ISE

Tools

Cisco ASA

Cisco Firepower/FTD

ISE

Firepower/FTD management (FMC/CDO)

ThousandEyes

API automation (CDO, FMC/FTD REST, ERS)

Job description

JPMorganChase is seeking a Technology Support Lead for the Remote Access Team to manage and secure our remote-access and network security environment. You’ll provide hands-on platform support, incident response, changes, automation, and monitoring across Cisco-based platforms for a global enterprise.

In this role, you’ll collaborate with Network Engineering, Identity, SecOps, and Service Desk to ensure fast, reliable, and secure connectivity for 340,000+ users.