Remote Access & Security Lead

Aumni; Jersey City (NJ); In loco; USD 150.000 - 190.000; Tempo pieno

Descrizione del lavoro

JPMorganChase is seeking an experienced Technology Support Lead to manage remote-access and network security operations in a large enterprise. You will support VPN, firewall, ISE, and security orchestration, while collaborating with Network Engineering, SecOps, Identity, and Service Desk to ensure fast, reliable connectivity.

Responsibilities include incident management, major incident bridges, and changes via Cisco tools, with emphasis on automation using Python, Ansible, and APIs.

Competenze

• 5+ years of experience troubleshooting, resolving, and maintaining information technology services.
• Experience operating Cisco network security platforms in a large enterprise or service-provider environment.
• Strong hands-on expertise with Cisco ASA, including multi-context, failover, clustering, NAT, ACL, AnyConnect/SSL VPN, IPsec, DAP, and split tunneling.
• Production experience with Cisco Firepower / FTD managed through FMC and/or Cisco Defense Orchestrator, including access control policy, SSL policy, IPS/Snort 3, file/malware, and identity policy.

Mansioni

• Provides Level 2 and Level 3 support for remote-access VPN services, including SSL/IPsec, AnyConnect / Cisco Secure Client, site-to-site VPN, and perimeter firewall services.
• Triages, diagnoses, and resolves incidents across Cisco ASA, Firepower Threat Defense, Identity Services Engine, and supporting infrastructure within agreed service levels.
• Participates in a 24x7 on-call rotation for P1/P2 incidents affecting remote connectivity or perimeter security.
• Leads major incident bridges, drive root-cause analysis, and deliver post-incident reviews with concrete preventative actions.
• Plans, peer review, and implement standard and complex changes through Cisco Security Manager, Cisco Defense Orchestrator, FMC/FCM, and related platforms, including policy, NAT, ACL, VPN, SSL decryption, IPS tuning, and URL filtering changes.
• Manages ISE policy sets, authentication and authorization rules, posture, profiling, certificate services, and integrations with Active Directory, MFA, and pxGrid.
• Maintains Firepower software lifecycle on FCM-managed chassis, including FXOS upgrades, FTD high-availability pairs, clustering, and logical device provisioning.
• Operates and extend ThousandEyes coverage across Cloud, Enterprise, and Endpoint agents to monitor remote-access user experience, ISP/SaaS dependencies, and BGP/path health.
• Builds and tune dashboards, alerts, and synthetic tests; correlate ThousandEyes findings with firewall and VPN telemetry to shorten mean time to detect and mean time to restore.
• Supports audit, vulnerability management, and certificate lifecycle activities, including PKI and SAML/OIDC identity provider integrations.
• Reduces operational toil through scripting and API-driven automation using FMC/FTD REST API, ISE ERS/OpenAPI, CDO API, ThousandEyes API and Infrastructure-as-Code and configuration-as-data practices where applicable, including Git, Ansible, and Python.

Conoscenze

Cisco ASA

Firepower/FTD

ISE

CDO API

ThousandEyes

Python

Ansible

Git

Network security

Incident management

Formazione

CCNP Security

CCIE Security

Cisco Specialist – Secure Firewall

Cisco Specialist – ISE

Strumenti

Cisco Security Manager

Cisco Defense Orchestrator

FMC/FCM

ERs/OpenAPI

Git

Descrizione del lavoro

JPMorganChase is seeking an experienced Technology Support Lead to manage remote-access and network security operations in a large enterprise. You will support VPN, firewall, ISE, and security orchestration, while collaborating with Network Engineering, SecOps, Identity, and Service Desk to ensure fast, reliable connectivity.

Responsibilities include incident management, major incident bridges, and changes via Cisco tools, with emphasis on automation using Python, Ansible, and APIs.