Remote Access Control Support Specialist

Cook & Boardman, LLC; Dover (DE); On-site; USD 55,000 - 75,000; Full time

Job summary

Cook & Boardman, LLC is seeking a Managed Services Administrator to provide technical support and remote administration for managed and hosted access control systems across commercial, multifamily, hotel, education, and other facilities. You will assist customers, field technicians, and third-party integrators by resolving issues remotely with expertise.

The role covers hosted and managed accounts, requires experience with Acre Feenics or Honeywell Pro-Watch, and a high school diploma.

Qualifications

• Experience administering access control software such as Acre Feenics, Honeywell Pro-Watch, or similar.
• Experience in configuring access control and surveillance systems.
• High school diploma or equivalent.

Responsibilities

• Provide customer support and remote administration for managed and hosted access control systems.
• Provide remote support to field technicians during commissioning and service
• Review system implementation with customers and ensure compliance with customer requirements
• Communicate issues with Installation and/or Service teams as necessary
• Complete work orders, recording time and materials uses accurately
• Provide administration of Acre Feenics access control software for hosted and managed access control customers

Skills

Networks & topology

Interpersonal skills

Desire to learn

Flexible schedule

Professional appearance

Organization & multi-tasking

Education

High school diploma or equivalent

Tools

Acre Feenics

Honeywell Pro-Watch

Job description

Cook & Boardman, LLC is seeking a Managed Services Administrator to provide technical support and remote administration for managed and hosted access control systems across commercial, multifamily, hotel, education, and other facilities. You will assist customers, field technicians, and third-party integrators by resolving issues remotely with expertise.

The role covers hosted and managed accounts, requires experience with Acre Feenics or Honeywell Pro-Watch, and a high school diploma.