Remote Security Systems Engineer – Expert Tech Support

BCM Controls Corporation; Woburn (MA); Hybrid; USD 61,992 - 75,768; Full time

Benefits offered by this job

Medical, dental, and vision insurance

401(k) plan with company match

Paid time off and paid holidays

Career development and training opportunities

Job summary

BCM Controls Corporation, located in Woburn, MA, is seeking a Security Systems Engineer – Remote Support to provide advanced technical support and troubleshooting for electronic security systems.

This role requires strong troubleshooting skills and excellent customer service. The ideal candidate will have experience with access control, video surveillance, intrusion detection systems, and the ability to work independently.

Eligible employees may receive a competitive benefits package, including medical, dental, and vision insurance.

Qualifications

• Strong knowledge of intrusion detection systems.
• Ability to manage multiple priorities and work independently.
• Strong attention to detail and follow-through.

Responsibilities

• Provide remote technical support to customers.
• Diagnose and resolve hardware and software issues.
• Serve as a trusted technical resource for internal teams.

Skills

Troubleshooting skills

Customer service skills

Knowledge of access control systems

Understanding of Windows Server

Knowledge of video surveillance

Education

3–5 years of experience supporting electronic security systems

Tools

C•CURE 9000

Genetec

Milestone XProtect

SQL databases

VPN tools

Job description

BCM Controls Corporation, located in Woburn, MA, is seeking a Security Systems Engineer – Remote Support to provide advanced technical support and troubleshooting for electronic security systems.

This role requires strong troubleshooting skills and excellent customer service. The ideal candidate will have experience with access control, video surveillance, intrusion detection systems, and the ability to work independently.

Eligible employees may receive a competitive benefits package, including medical, dental, and vision insurance.