Remote Access Control Support Specialist

CBx Solutions LLC; Dover (DE); On-site; USD 55,000 - 75,000; Full time

Job summary

CBX Solutions LLC seeks a Managed Services Administrator to provide technical support and remote administration for its hosted access control systems. You will work with customers, field technicians, and internal teams to troubleshoot issues and ensure smooth operations.

Based in a professional office and warehouse setting, the role may require overtime to support nationwide and international customers; experience with Acre Feenics or Honeywell Pro-Watch is a plus.

Qualifications

• Experience administering access control software such as Acre Feenics, Honeywell Pro-Watch, or similar.
• Experience in configuring access control and surveillance systems.
• High school diploma or equivalent.

Responsibilities

• Provide customer support and remote administration for managed and hosted access control systems.
• Provide remote support to field technicians during commissioning and service.
• Review system implementation with customers and ensure compliance with customer requirements.
• Communicate issues with Installation and/or Service teams as necessary.
• Complete work orders, recording time and materials uses accurately.
• Provide administration of Acre Feenics access control software for hosted and managed access control customers.

Skills

Interpersonal skills

Computer skills

Attention to detail

Multi-tasking

Communication skills

Flexible schedule

Education

High school diploma or equivalent

Tools

Acre Feenics

Honeywell Pro-Watch

Job description

CBX Solutions LLC seeks a Managed Services Administrator to provide technical support and remote administration for its hosted access control systems. You will work with customers, field technicians, and internal teams to troubleshoot issues and ensure smooth operations.

Based in a professional office and warehouse setting, the role may require overtime to support nationwide and international customers; experience with Acre Feenics or Honeywell Pro-Watch is a plus.