Managed Services Support Administrator

CBx Solutions LLC; Dover (DE); On-site; USD 55,000 - 75,000; Full time

Job summary

CBX Solutions LLC seeks a Managed Services Administrator to provide technical support and remote administration for its hosted access control systems. You will work with customers, field technicians, and internal teams to troubleshoot issues and ensure smooth operations.

Based in a professional office and warehouse setting, the role may require overtime to support nationwide and international customers; experience with Acre Feenics or Honeywell Pro-Watch is a plus.

Qualifications

• Experience administering access control software such as Acre Feenics, Honeywell Pro-Watch, or similar.
• Experience in configuring access control and surveillance systems.
• High school diploma or equivalent.

Responsibilities

• Provide customer support and remote administration for managed and hosted access control systems.
• Provide remote support to field technicians during commissioning and service.
• Review system implementation with customers and ensure compliance with customer requirements.
• Communicate issues with Installation and/or Service teams as necessary.
• Complete work orders, recording time and materials uses accurately.
• Provide administration of Acre Feenics access control software for hosted and managed access control customers.

Skills

Interpersonal skills

Computer skills

Attention to detail

Multi-tasking

Communication skills

Flexible schedule

Education

High school diploma or equivalent

Tools

Acre Feenics

Honeywell Pro-Watch

Job description

Build Your Career Where You Matter

Join CBX Solutions, the nation’s leading provider of architectural doors, frames, hardware, specialty products, and complete security integration services.

Build Your Career Where You Matter

Join CBX Solutions, the nation’s leading provider of architectural doors, frames, hardware, specialty products, and complete security integration services.

At CBX Solutions, trust and communication are the foundation of how we work. We foster an inclusive, collaborative culture where your voice is heard, your ideas matter, and your career has room to grow. Whether you're a problem-solver, innovator, or passionate about service, you'll thrive here. Be part of a team that invests in your future, celebrates your success, and values your contribution.

Why Work With Us?

We're committed to your success, personally and professionally. You'll have access to:

• Comprehensive Benefits: Health, dental, vision, prescription coverage, life insurance, and 401(k) with company match.
• Work-Life Balance: Generous paid time off for rest, family, and self-care.
• Career Growth: You'll benefit from continuous learning, mentorship, and leadership training including access to CBX University, our in-house development program.
• Supportive Culture: Innovation, creativity, and teamwork are at the heart of everything we do.

The Managed Services Administrator provides technical support and remote administration for managed and hosted access control systems supporting commercial, multifamily residential, hotel, educational, government, detention and similar facilities, including new construction and renovations to existing buildings. This position serves as a key resource for customers, field technicians, internal teams, and third-party integrators by managing access control systems, troubleshooting issues remotely, and providing subject matter expertise. This individual will have primary responsibility for supporting hosted and managed access accounts and will work in the office, including potential overtime or weekend work as needed to support nationwide and international customers.

Essential Functions

• Provide customer support and remote administration for managed and hosted access control systems.
• Provide remote support to field technicians during commissioning and service.
• Review system implementation with customers and ensure compliance with customer requirements.
• Communicate issues with Installation and/or Service teams as necessary.
• Complete work orders, recording time and materials uses accurately.
• Provide administration of Acre Feenics access control software for hosted and managed access control customers.

Minimum Qualifications

• Experience administering access control software such as Acre Feenics, Honeywell Pro-Watch, or similar.
• Experience in configuring access control and surveillance systems.
• High school diploma or equivalent.

Knowledge, Skills And Abilities

• Demonstrated computer skills including an understanding of networks and topology.
• Excellent interpersonal skills, including external and internal communication (written and verbal) skills.
• Demonstrate a desire to learn the industry that CBX Solutions serves.
• Willing and able to work a flexible schedule when required to meet our customers’ needs (potential nights, weekends, over-night, etc.).
• Present oneself in a professional and neat manner.
• Solid organization, attention to detail and multi-tasking skills.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this role, the employee is regularly required to talk, hear, and see. The employee is frequently required to stand, walk, use hands to handle or feel objects, and reach with hands and arms. This role requires frequent lifting of items weighing 5-25 pounds and occasional lifting of up to 50 pounds. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions of this position.

Work Environment

The work environment characteristics described here are representative of those an employee may encounter while performing the essential functions of this job. This position operates in both a professional office setting and a warehouse environment. The role routinely uses standard office equipment, including computers, phones, photocopiers, filing cabinets, and fax machines. Occasional travel to project sites may be required. Warehouse conditions include proximity to forklifts and other heavy machinery and the use of various tools and hardware. Employees may be subject to frequent heavy lifting and exposure to variable weather conditions, including extreme heat and cold. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions of this position.

Qualification Requirements

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed in this job description are representative of the knowledge, skills, and/or abilities required to fulfill the essential functions of the role. This job description is not intended to be an exhaustive list of all duties, responsibilities, or qualifications associated with the position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions in accordance with the Americans with Disabilities Act (ADA) and applicable state and local laws.

Equal Opportunity Employer

CBX Solutions is an Equal Opportunity Employer and a VEVRAA Federal Contractor. We are committed to providing equal employment opportunities to all qualified individuals, including minorities, females, protected veterans, and individuals with disabilities. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.