Remote Academic & Finance Advisor: Student Success

NU National University; California (MO); Hybrid; USD 57,308,000 - 61,929,000; Full time

Job summary

National University is seeking an Academic and Finance Advisor to support students remotely. You will assist with academic planning, financial aid guidance, and progress tracking, communicating via calls, emails, texts, and chats while maintaining a student‑centered approach.

The role is full‑time, remote, requiring a bachelor’s degree and at least one year in advising or student services; prior exposure to higher education and online university systems is preferred.

Qualifications

• Bachelor's degree preferred.
• Minimum of one year of advising, customer service or related experience required.
• Experience in student services or training and development in a collegial setting preferred.
• Experience in higher education and technology-driven enterprise preferred.
• All skills, abilities, and education will be considered for minimum qualifications.

Responsibilities

• Manage student load and daily tasks using Roadrunner System and other tools.
• Proactively identify at-risk students and connect them to resources for success.
• Monitor degree plans, course schedules, and SAP compliance.
• Advise students on financial aid requirements and university policies.
• Track student balances and assist with collection efforts to maintain receivables.
• Maintain professionalism while supporting escalated students and delivering university communications.

Skills

Advising

Customer service

Multichannel communication

Problem solving

Education

Bachelor's degree preferred

Experience in higher education

Job description

National University is seeking an Academic and Finance Advisor to support students remotely. You will assist with academic planning, financial aid guidance, and progress tracking, communicating via calls, emails, texts, and chats while maintaining a student‑centered approach.

The role is full‑time, remote, requiring a bachelor’s degree and at least one year in advising or student services; prior exposure to higher education and online university systems is preferred.