Remote Academic Customer Success Manager (SMB)

BioRender; California (MO); Hybrid; USD 65,000 - 95,000; Full time

Job summary

BioRender is seeking an Academic Customer Success Manager (SMB) to build and maintain strong B2B relationships with SMB clients, driving retention, expansion, and user engagement. You will collaborate closely with BioRender users to ensure they have the best possible experience with our product.

You will onboard clients through personalized training, deliver science-communication webinars, and act as a BioRender product expert while coordinating with internal teams to fulfill customer needs and

Qualifications

• 1–2+ years in customer success or account management
• Familiarity with CS metrics: retention, expansion, CSQLs
• End-to-end renewals, negotiations and revenue growth
• Strong communication and attention to detail

Responsibilities

• Proactively manage SMB client relationships and drive engagement
• Deliver onboarding and training webinars for science communication
• Identify renewal opportunities and revenue growth with customers
• Coordinate with product and cross-functional teams to meet client needs
• Develop BioRender champions and gather feedback for improvements

Skills

Customer curiosity

Organization

Adaptability

Growth mindset

Education

Life Sciences degree

Job description

BioRender is seeking an Academic Customer Success Manager (SMB) to build and maintain strong B2B relationships with SMB clients, driving retention, expansion, and user engagement. You will collaborate closely with BioRender users to ensure they have the best possible experience with our product.

You will onboard clients through personalized training, deliver science-communication webinars, and act as a BioRender product expert while coordinating with internal teams to fulfill customer needs and