Remote Senior Manager, Customer Experience & Growth

Bioscope.ai, Inc.; Northern (KY); Hybrid; USD 110,000 - 165,000; Full time

Job summary

Bioscope.ai, Inc. is seeking a strategic Customer Success leader to own a growing book of business with physicians and multi-provider practices. You will guide onboarding, retention, and advocacy programs while partnering with the VP of Customer Success and Operations to scale the platform.

You will coach a CSM team, drive life-cycle engagement, and turn client insights into measurable product improvements, all within a remote US-friendly setting.

Qualifications

• 6+ years in customer success or customer experience, with strategic accounts you’ve carried.
• Proven implementation track record turning plans into programs with owners & cadence.
• Leadership of external-facing teams and mentoring early-career colleagues.
• Experience building communities such as user groups, advisory boards, or reference programs.
• Ability to take direction and deliver plans with measurable results autonomously.
• Credibility in discussing clinical and business goals with physicians.
• Calm under shifting priorities and product-market evolution.

Responsibilities

• Maintain a strategic book of business with depth in multi-provider practices.
• Coach and develop the customer success team through hands-on guidance.
• Own retention by managing health framework and proactive plays.
• Turn advocacy into a scalable program and pipeline with reference capabilities.
• Launch a physician community including forums, advisory boards, and events.
• Make onboarding and proactive management repeatable with real value delivery.
• Capture client signals and convert them into ranked, actionable product insights.

Skills

Customer success

Implementation

Leadership

Community-building

Autonomy

Credibility

Composure

Tools

CRM tooling

Job description

Bioscope.ai, Inc. is seeking a strategic Customer Success leader to own a growing book of business with physicians and multi-provider practices. You will guide onboarding, retention, and advocacy programs while partnering with the VP of Customer Success and Operations to scale the platform.

You will coach a CSM team, drive life-cycle engagement, and turn client insights into measurable product improvements, all within a remote US-friendly setting.