Senior Associate, Integrated Absence Product Manager

New York Life Insurance Co.; New York (NY); Remote; USD 90,000 - 125,000; Full time

Benefits offered by this job

Leave programs

Adoption assistance

Student loan repayment programs

Job summary

New York Life Insurance Co. is seeking a Senior Associate Integrated Absence Product Manager to advance strategy, design, and execution of integrated absence and accommodations solutions across operations, digital, and technology teams.

You will lead cross-functional initiatives, translate business needs into requirements, and deliver scalable solutions to improve employee experiences and operational efficiency. This fully remote role offers a competitive salary range and comprehensive benefits.

Qualifications

• Bachelor's degree and/or equivalent experience.
• 5+ years in Product Management and absence-related domains.
• Strong analytical and problem-solving skills.
• Ability to translate business needs into requirements.
• Excellent communication and stakeholder management.
• Experience in group benefits or leave programs preferred.

Responsibilities

• Lead development and execution of integrated absence product roadmap.
• Analyze market trends and feedback to identify opportunities.
• Translate business needs into product requirements.
• Collaborate cross-functionally to drive design and implementation.
• Coordinate UAT and implementation readiness.

Skills

Product Management

Absence Management

Disability Insurance

Leave Administration

ADA Accommodations

Data Analysis

Education

Bachelor's degree or equivalent

Job description

Location Designation: Fully Remote

Group Benefit Solutions delivers comprehensive insurance and absence management solutions for mid-sized and large companies. Our work fosters a healthier, happier, and more secure workforce, contributing to New York Life’s legacy of being there when we’re needed most. Here, you'll design, implement, and support these solutions directly impacting employees’ lives. At our core, we provide financial security and peace of mind to people through our absence, accident, disability, voluntary benefits, and life insurance solutions.

Role Overview

The Senior Associate, Integrated Absence Product Manager is responsible for bringing strong expertise to advance the strategy, design, and execution of New York Life's Group Insurance integrated absence and accommodations solutions. This role partners across Operations, Digital, Technology, Clinical, Compliance, Distribution, and Implementation teams to deliver market-leading leave, disability, and ADA experiences for employers and employees.

This individual will recommend future-state product capabilities, identify operational efficiencies, translate business needs into product requirements, and support the development of scalable solutions that improve customer experience, operational effectiveness, and market competitiveness.

What You'll Do

Product Delivery

• Independently lead the development and execution of an assigned integrated absence product roadmap, while evaluating business priorities, customer needs, operational requirements, and business dependencies
• Analyze market trends, customer feedback, broker insights, and competitive landscape to identify opportunities for innovation.
• Exercise judgment in analyzing market trends evaluating product enhancement opportunities, recommending investment priorities, and making product design and implementation decisions that impact multiple business functions.
• Serve as a subject matter expert in integrated absence management, applying advanced knowledge of leave of absence, disability, paid family & medical leave, ADA accommodations, and related business processes to develop innovative solutions to complex product and operational challenges.
• Lead cross-functional product initiatives involving Operations, Technology, Digital, Clinical, Compliance, and Distribution, resolving competing priorities, influencing stakeholders, and driving alignment on product design and implementation decisions, while informing and driving the development of business case and recommendation for strategic investments.

Product Development & Execution

• Independently gather and document business requirements for assigned initiatives and enhancements, including operational capabilities.
• Partner with technology teams to translate business requirements into user stories and functional specifications.
• Facilitate product discovery, design, testing, and implementation activities.
• Provide data-driven recommendations to inform prioritization decisions based on customer value, operational impact, risk reduction, and strategic objectives.
• Lead the cross-functional coordination of user acceptance testing and implementation readiness activities.

Operational Excellence

• Partner with Operations teams to identify process improvement opportunities.
• Drive assigned initiatives and enhancements, including evaluation of operational impacts of new product capabilities and service model changes.
• Design scalable workflows that improve consistency, efficiency, and customer outcomes.
• Represent Product by demonstrating advanced expertise during initiatives focused in areas such as ADA expertise and specialization, proactive employee engagement, digital transparency, and process optimization

Digital Experience & Innovation

• Collaborate with Digital and Technology partners to enhance self-service capabilities.
• Provide product expertise and best practices to support development of employee and employer portal experiences.
• Provide product expertise and best practices to support AI and automation initiatives that improve customer and operational outcomes.

Cross-Functional Collaboration

• Build strong relationships across Product, Operations, Technology, Compliance, Legal, Clinical, and Distribution teams.
• Provide inputs to facilitate stakeholder alignment and decision-making.
• Prepare executive communications, presentations, and recommendations.
• Lead the coordination of working groups and deliverables across small-to-medium sized projects and workstreams from concept through implementation.

What You'll Bring

Required

• Bachelor's degree and/or equivalent experience.
• 5+ years of experience in:
  • Product Management
  • Absence Management
  • Disability Insurance
  • Leave Administration
  • ADA Accommodations
  • Employee Benefits
  • Business Analysis
  • Process Improvement
• Strong analytical and problem-solving skills.
• Experience translating business needs into requirements.
• Demonstrated ability to manage multiple priorities and stakeholders.
• Strong communication and presentation skills.
• Customer-centric with the ability to identify opportunities, anticipate evolving customer needs, and translates insights into innovative, long-term business solutions.
• Data-driven and execution-focused professional who leverages analytics and sound judgment to make recommendations and deliver on initiatives in a dynamic environment.
• Collaborative continuous improvement champion who fosters cross-functional collaboration, embraces curiosity and innovation, and continuously seeks and recommends ways to improve processes, experiences, and organizational performance.

Preferred

• Experience in Group Benefits, Leave Management, Disability, or ADA.
• Knowledge of:
  • FMLA
  • ADA
  • Paid Family & Medical Leave programs
  • State disability programs
• Experience with digital product development and customer-facing technologies.
• Experience working in Agile environments.
• Familiarity with absence administration platforms such as FINEOS, Workday, Dayforce, or similar systems.

Success Measures

• Delivery of roadmap deliverables on time and within scope.
• Improved employee and employer experiences.
• Increased digital adoption and self-service utilization.
• Identification and implementation of operational efficiencies.
• Strong stakeholder partnership and influence.
• Contributions to market differentiation and growth objectives.
• Successful execution of strategic absence, disability, and accommodations initiatives.

Pay Transparency

• Salary range: $90,000 - $125,000
• Overtime eligible: Exempt
• Discretionary bonus eligible: Yes
• Sales bonus eligible: No
• Actual base salary will be determined based on several factors but not limited to individual's experience, skills, qualifications, and job location. Additionally, employees are eligible for an annual discretionary bonus. In addition to base salary, employees may also be eligible to participate in an incentive program.

Benefits

We provide a full package of benefits for employees – and have unique offerings for a modern workforce, including leave programs, adoption assistance, and student loan repayment programs. Based on feedback from our employees, we continue to refine and add benefits to our offering, so that you can flourish both inside and outside of work.

Commitment to Inclusion

At New York Life, fostering an inclusive workplace is fundamental to who we are and how we serve our communities. We have a longstanding commitment to creating an environment where individuals can contribute their best and succeed together. This foundation is rooted in our core values of humanity and integrity, ensuring that every employee feels valued and supported. By embracing a broad range of perspectives and experiences, we achieve greater success and fulfill our promise of providing financial security and peace of mind to families across all communities.

Recognized as one of Fortune's World's Most Admired Companies

New York Life is committed to improving local communities through a culture of employee giving and volunteerism, supported by the Foundation. We're proud that due to our mutuality, we operate in the best interests of our policy owners. To learn more about career opportunities at New York Life, please visit the Careers page of www.NewYorkLife.com.

Job Requisition ID: 95336

Job Level: LEVELPF4