Remote Absence & Leave Claims Specialist

MetLife; Tampa (FL); Hybrid; USD 46,000 - 49,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

401(k) with employer matching

Life insurance

Disability insurance

Employee Assistance Program

Job summary

MetLife in Tampa, FL seeks a detail‑oriented professional for the Absence Leave Solutions team. You will review, adjudicate, and manage ADA, FMLA, PFML, and BCEL leave claims, ensuring eligibility and timely communication with employees and stakeholders while upholding federal and state policies.

This home‑office role uses approved AI and automation tools to improve efficiency and accuracy, with periodic visits to the Tampa office.

Qualifications

• 2–4 years customer service background.
• Strong written and verbal communication skills.
• Familiarity with Microsoft products and AI tools.
• High School Diploma or equivalent.

Responsibilities

• Review and adjudicate leave requests per policies.
• Determine eligibility and communicate with employees and stakeholders.
• Maintain oversight of leave claims from initiation to closure.
• Provide excellent customer service while upholding confidentiality and compliance.
• Utilize AI/automation tools to improve efficiency and accuracy.

Skills

Communication

Customer Service

Critical Thinking

Microsoft Suite

AI Tools

Education

High School Diploma

Tools

Microsoft Office

AI tools

Job description

MetLife in Tampa, FL seeks a detail‑oriented professional for the Absence Leave Solutions team. You will review, adjudicate, and manage ADA, FMLA, PFML, and BCEL leave claims, ensuring eligibility and timely communication with employees and stakeholders while upholding federal and state policies.

This home‑office role uses approved AI and automation tools to improve efficiency and accuracy, with periodic visits to the Tampa office.