Absence Management Lead - FMLA & Leave Specialist

USM; Bellevue (WA); On-site; USD 90,000 - 130,000; Full time

Job summary

USM Business Systems Inc. is seeking an Absence Management Lead to join our team in Bellevue, WA. The role focuses on managing FMLA, STD and LTD processes, serving as the primary client contact, and ensuring timely, accurate handling of claims.

Ideal candidates will have an associate or bachelor’s degree, experience in employee benefits or related disciplines, and strong communication and problem-solving abilities. The position requires attention to detail and excellent customer service.

Qualifications

• Excellent communication and customer service skills.
• Ability to present ideas and recommend solutions.
• Proficiency in Microsoft Office and other computer applications.
• Strong administrative abilities, problem solving and judgment skills.

Responsibilities

• Serve as primary contact for client by managing leave of absence administration (FMLA, STD, LTD) as determined by client contract.
• Communicate thoroughly with client and claimant on all aspects of claims process either by phone or written correspondence.
• Provide customer service to claimant by offering absence information and answering questions regarding their rights and responsibilities.
• Inform claimants of documentation required to process claims, required time frames and claim status information.

Job description

USM Business Systems Inc. is seeking an Absence Management Lead to join our team in Bellevue, WA. The role focuses on managing FMLA, STD and LTD processes, serving as the primary client contact, and ensuring timely, accurate handling of claims.

Ideal candidates will have an associate or bachelor’s degree, experience in employee benefits or related disciplines, and strong communication and problem-solving abilities. The position requires attention to detail and excellent customer service.