Absence Leave Solutions ADA Unit Leader

MetLife; United States; On-site; USD 65,000 - 85,000; Full time

Benefits offered by this job

Comprehensive health plan

401(k) with employer matching

Parental leave

Tuition assistance

Job summary

A leading financial services company in the United States is seeking an Absence Leave Solutions ADA Unit Leader to manage a team responsible for disability claims investigation. The role requires strong communication and critical-thinking skills, alongside a proven track record in Disability Management. Benefits include comprehensive health plans, retirement schemes, and a supportive work environment. Salary range is $65,000 – $85,000, with additional incentives.

Qualifications

• 2+ years of Disability and/or Absence Management experience required.
• A comprehensive understanding of disability and/or absence management contractual provisions.
• Basic knowledge of medical conditions, treatments, prognosis, and FMLA and/or PFML requirements.

Responsibilities

• Manage a team investigating Disability and/or Absence claims.
• Ensure the team achieves business objectives in Claim Management Accuracy.
• Drive customer experience through quality program support.

Skills

Disability and/or Absence Management experience

Strong communication skills

Critical-thinking skills

Strategic-thinking skills

Prioritization and time-management skills

Education

Associate Degree

Tools

Microsoft Office Suite

Job description

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Job Description

Global Operations (Global Ops) focuses on creating positive experiences for MetLife customers and helping the company make the best use of its global resources. We’re looking for unique talent with fresh perspectives that can propel innovation.

In the role of Unit Leader, you will manage a team responsible for investigating Disability and/or Absence claims within authorized guidelines. You will be responsible for ensuring that the team achieves or exceeds its business objectives in the areas of Claim Management Accuracy, Customer Centricity and Expense Management.

Key Responsibilities

• Supports and guides assigned team members to ensure that they have the knowledge, skills, tools, and resources to be successful
• Clearly articulate the vision of success at the team and organizational level, and explain how each role and individual contributes to the aligned goals and objectives
• Identify, remove, and challenge barriers related to claims management, escalating to senior leaders as appropriate with recommended solutions
• Evaluate and manage team accountability by providing positive reinforcement or development opportunities linked to behaviors and performance objectives
• Intervene as required to address acute gaps in performance, either of individuals or the team as a whole
• Perform people‑management duties including one‑on‑one sessions to address metric reviews and career development, and ensure compliance with mandatory training courses
• Exhibit excellent interpersonal and communication skills in both verbal and written form with customer service proven through internal and external interactions
• Drive Claim Management Accuracy and customer experience through support of the quality program utilizing claim file reviews and call monitoring to identify improvement opportunities, gaps in knowledge, trends for quality, service and/or compliance
• Account for the team correctly performing claim adjudication with focus on Decisional, Financial, Claims Coding and Compliance Accuracy in accordance with the customer’s plan/policy and regulations
• Ensure the team accurately sets up and administers all applicable concurrent claims based on the customer’s plan/policy, including but not limited to Short Term Disability, Family and Medical Leave, Paid Family and Medical Leave, Statutory Disability and/or employer‑sponsored benefit leaves
• Facilitate regular team huddles/meetings to evaluate inventory management through demand and capacity, provide process updates, and communicate organizational news and related topics
• Effectively manage the team to provide a high level of service to customers such as delivering on commitments, ensuring timely return of phone calls, and adhering to customer goals
• Mitigate risk by ensuring the team applies all appropriate plan provisions and makes accurate and timely decisions

Essential Business Experience and Technical Skills

Required

• 2+ years of Disability and/or Absence Management experience
• A comprehensive understanding of disability and/or absence management contractual provisions
• Strong communication skills, including the ability to interview claimants dynamically with the goal of setting expectations and obtaining necessary information
• Basic knowledge of medical conditions, treatments, prognosis, and FMLA and/or PFML requirements
• Critical‑thinking skills
• Ability to give and receive feedback to and from partners
• Strategic‑thinking skills and the ability to apply judgment and decision‑making based on strategy
• Prioritization and time‑management skills – juggle multiple items and complete on time
• Ability to partner with internal and external customers

Preferred

• Associate Degree
• 2+ years of hands‑on claims management experience
• 5+ years of management experience
• Proficient in Microsoft Office Suite

Benefits We Offer

Our U.S. benefits address holistic well‑being with programs for physical and mental health, financial wellness, and support for families. We offer a comprehensive health plan that includes medical, prescription drug, vision, and dental insurance, as well as no‑cost short‑ and long‑term disability. Additional benefits include company‑paid life insurance, legal services, a retirement pension, 401(k) with employer matching, group discounts on voluntary insurance products, an Employee Assistance Program (EAP) and digital mental health programs, parental leave, volunteer time off, tuition assistance, and more.

About MetLife

Recognized on Fortune magazine's list of the “World’s Most Admired Companies”, Fortune World’s 25 Best Workplaces™, and the Fortune 100 Best Companies to Work For®, MetLife, through its subsidiaries and affiliates, is one of the world’s leading financial services companies providing insurance, annuities, employee benefits and asset management to individual and institutional customers. The company operates in more than 40 markets worldwide and strives to help colleagues, customers, communities, and the world at large create a more confident future.

Equal Opportunity Employer

MetLife is an Equal Opportunity Employer. All employment decisions are made without regard to race, color, national origin, religion, creed, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, age, disability, marital or domestic/civil partnership status, genetic information, citizenship status (although applicants and employees must be legally authorized to work in the United States), uniformed service member or veteran status, or any other characteristic protected by applicable federal, state, or local law. If you need an accommodation due to a disability, please email us at [e-mail].

Expected salary range: $65,000 – $85,000, with annual short‑term incentive compensation also possible. All incentives and benefits are subject to the applicable plan terms.