Remote AAC Customer Success Specialist

Lingraphica; United States; Remote; USD 40,000 - 60,000; Full time

Benefits offered by this job

Remote work options

Job summary

Lingraphica, a mission-driven company providing AAC devices and services, seeks a Customer Service Specialist to support prospects and customers across channels. In this remote-friendly role, you will address non-product inquiries, resolve Tier1 issues, and escalate when needed, collaborating with Reimbursement, Funding & Benefits, and Product Support teams to ensure a smooth customer journey.

Ideal candidates will have 2 years of CS experience, strong communication, and empathy for individuals

Qualifications

• Diploma preferred or equivalent combination of education and experience.
• 2 years in customer service, required.
• Experience delivering Tier 1 support is a plus.
• Proficiency with Microsoft Office, VOIP, and Zoom required.
• Experience with HubSpot or other CRM preferred.

Responsibilities

• Maintains knowledge of product updates, campaigns, and frontline processes.
• Interacts with prospects and customers to deliver a superb experience.
• Identifies and resolves Tier 1 product issues for Lingraphica customers.
• Follows up with customers to ensure issues are resolved.
• Handles inquiries via calls, email, and online chat.
• Documents issues and handoffs using the ticketing system.
• Coordinates with Reimbursement, Funding & Benefits, and Product Support teams.
• Provides education on Lingraphica products and trial processes.
• Supports pre-trial journey with Intake & Engagement and Trial Onboarding.
• Proactively reaches out from campaign lists to check progress.

Skills

Communication skills

Empathy

Spanish language

Time management

Multitasking

Teamwork

Adaptability

Education

Diploma preferred

Education equivalence

Tools

Microsoft Office

VOIP

Zoom

CRM systems (HubSpot)

Job description

Lingraphica, a mission-driven company providing AAC devices and services, seeks a Customer Service Specialist to support prospects and customers across channels. In this remote-friendly role, you will address non-product inquiries, resolve Tier1 issues, and escalate when needed, collaborating with Reimbursement, Funding & Benefits, and Product Support teams to ensure a smooth customer journey.

Ideal candidates will have 2 years of CS experience, strong communication, and empathy for individuals