Remote Client Engagement Coordinator | Part-Time

Lingraphica; United States; A distancia; USD 35.817 - 39.950; A tiempo parcial

Descripción de la vacante

Lingraphica in the United States is seeking a part-time Client Engagement Coordinator to educate caregivers, individuals with communication disorders, and clinicians about Lingraphica’s AAC solutions. This role guides clients through early consumer-sales steps and ensures a positive onboarding experience.

The position is remote from home; you will conduct AAC demos, coordinate trials, manage intake, and track weekly metrics using HubSpot to help improve processes.

Formación

• Diploma or equivalent combination of education & experience.
• AAC Experience strongly preferred.
• 2 years of B2C or B2B customer service experience.
• Proficiency with Microsoft Office and online chat tools.
• Experience with HubSpot or other CRM platforms (preferred).
• Experience in sales and marketing, healthcare industry, or durable medical equipment (preferred).
• Bilingual English/Spanish (preferred).

Responsabilidades

• Offer a consultative approach to guide prospects and repeat customers to products best aligned with their top communication needs.
• Conduct engagement conversations through multiple platforms including inbound calls, outbound calls, email, and online chat.
• Provide engaging and comprehensive AAC device demos to consumers.
• Offer a world‑class customer experience in every interaction consistent with Lingraphica’s core values.
• Contribute to weekly projected consumer intake goal through engagement activities.
• Complete trial coordination calls with clients.
• Screen new clients for At‑Home Device Trial appropriateness.
• Ensure documentation of all customer interactions within the company CRM.
• Utilize HubSpot reports to monitor data trends and provide process and communication recommendations.

Conocimientos

Customer service

Excellent communication

Bilingual English/Spanish

Remote work ability

Consultative selling

Educación

Diploma or equivalent

2 years B2C or B2B customer service experience

Herramientas

HubSpot

Microsoft Office

Online chat tools

Descripción del empleo

Lingraphica in the United States is seeking a part-time Client Engagement Coordinator to educate caregivers, individuals with communication disorders, and clinicians about Lingraphica’s AAC solutions. This role guides clients through early consumer-sales steps and ensures a positive onboarding experience.

The position is remote from home; you will conduct AAC demos, coordinate trials, manage intake, and track weekly metrics using HubSpot to help improve processes.