AAC Training & Customer Success Specialist

Lingraphica; United States; Remote; USD 65,000 - 90,000; Full time

Job summary

Lingraphica is seeking a dedicated trainer to support post-sale device training for individuals with communication challenges and their care partners. You will tailor programs to each user, from single sessions to ongoing check-ins.

The role involves conducting one-on-one and small group sessions, facilitating group trainings via the Device Users Community, and documenting interactions in CRM while sharing feedback with cross-functional teams.

Qualifications

• Experience as a Speech-Language Pathologist or SLPA with at least 2 years of AAC training.
• Proficient with Microsoft Office, Zoom, and CRM tools.
• Strong communication and adaptive training skills.

Responsibilities

• Deliver one-on-one and small group training sessions.
• Facilitate group training through the Device Users Community.
• Document interactions in CRM and share customer feedback with cross-functional teams.

Skills

Speech-Language Pathologist

SLP/SLPA AAC training

Strong communication

Tools

Microsoft Office

Zoom

CRM tools

Job description

Lingraphica is seeking a dedicated trainer to support post-sale device training for individuals with communication challenges and their care partners. You will tailor programs to each user, from single sessions to ongoing check-ins.

The role involves conducting one-on-one and small group sessions, facilitating group trainings via the Device Users Community, and documenting interactions in CRM while sharing feedback with cross-functional teams.