Remote 3rd-Party Collections Specialist - Commissionable

LCS Financial Services Corporation; Salem (OR); Remoto; USD 42.000 - 65.000; Tempo pieno

Vantaggi offerti da questo lavoro

Remote work

Commission

Mon-Fri schedule

Medical insurance

Dental insurance

Vision insurance

401k

Descrizione del lavoro

LCS Financial Services Corporation is hiring remote Collections Specialists to join a nationwide team. You will handle inbound and outbound calls, negotiate settlements, and maintain compliant, professional interactions with borrowers from a home office.

The role emphasizes independence, performance-driven results, and the opportunity to earn commissions. A 100% remote setup supports work-life balance while delivering strong recovery outcomes.

Competenze

• Minimum 2 years of third-party debt collection experience.
• Strong negotiation, persuasion, and conflict-resolution skills.
• Proven ability to manage collection accounts and negotiate successful payment arrangements.
• Excellent verbal communication, active listening, and telephone etiquette.
• Strong organizational skills and attention to detail.
• Ability to work independently while contributing to team goals.
• Professionalism, reliability, accountability, and a positive attitude.
• Working knowledge of applicable debt collection laws and regulations.
• High school diploma or equivalent.
• Ability to maintain a professional, distraction-minimized remote workspace suitable for confidential customer conversations.
• Reliable internet connectivity sufficient to perform job responsibilities.
• Ability to remain available, responsive, and productive throughout scheduled working hours.
• Must reside and work in an LCS-approved state.

Mansioni

• Managing inbound and outbound collection calls to negotiate resolutions on delinquent accounts.
• Negotiating payment arrangements and settlement agreements based on borrowers' individual financial circumstances.
• Utilizing skip-tracing tools and investigative techniques to locate borrowers and relevant assets.
• Managing assigned account portfolios and prioritizing collection activities to maximize recovery opportunities.
• Consistently working toward individual and departmental performance goals.
• Maintaining accurate and detailed account documentation.
• Delivering professional, respectful customer interactions while navigating difficult conversations.
• Ensuring compliance with applicable federal, state, and local collection laws, company policies, and regulatory requirements.
• Maintaining consistent communication with management and team members while working remotely.

Conoscenze

Negotiation

Active listening

Telephone etiquette

Independent work

Time management

Regulatory knowledge

Bilingual English/Spanish

Formazione

High school diploma or equivalent

Strumenti

Skip-tracing tools

Collection management systems

Descrizione del lavoro

LCS Financial Services Corporation is hiring remote Collections Specialists to join a nationwide team. You will handle inbound and outbound calls, negotiate settlements, and maintain compliant, professional interactions with borrowers from a home office.

The role emphasizes independence, performance-driven results, and the opportunity to earn commissions. A 100% remote setup supports work-life balance while delivering strong recovery outcomes.