Remote 3rd-Party Collections Specialist – Commission

LCS Financial Services Corporation; Wilmington (VT); Remote; USD 42,000 - 64,000; Full time

Benefits offered by this job

100% Remote

Commission

Mon-Fri schedule

Health, Dental & Vision Insurance

Life Insurance & Disability Coverage

401k Retirement Plan

Paid Holidays

Discretionary Time Off (DTO)

Team-Oriented Environment

Job summary

LCS Financial Services Corporation is seeking an experienced Remote Collections Specialist to help recover delinquent accounts from a home office. You will negotiate settlements, set up payment plans, and use skip-tracing to locate borrowers while adhering to laws and company policies.

The role emphasizes professional remote work, strong communication, and the ability to meet performance targets in a nationwide team environment.

Qualifications

• Minimum of 2 years of third-party debt collection experience.
• Strong negotiation, persuasion, and conflict-resolution skills.
• Proven ability to manage collection accounts and negotiate successful payment arrangements.
• Excellent verbal communication, active listening, and telephone etiquette.
• Strong organizational skills and attention to detail.
• Ability to work independently while contributing to team goals.
• Professionalism, reliability, accountability, and a positive attitude.
• Working knowledge of applicable debt collection laws and regulations.
• High school diploma or equivalent.
• Ability to maintain a professional, distraction-minimized remote workspace suitable for confidential customer conversations.
• Reliable internet connectivity sufficient to perform job responsibilities.
• Ability to remain available, responsive, and productive throughout scheduled working hours.
• Must reside and work in an LCS-approved state.

Responsibilities

• Managing inbound and outbound collection calls to negotiate resolutions on delinquent accounts.
• Negotiating payment arrangements and settlement agreements based on borrowers' individual financial circumstances.
• Utilizing skip-tracing tools and investigative techniques to locate borrowers and relevant assets.
• Managing assigned account portfolios and prioritizing collection activities to maximize recovery opportunities.
• Consistently working toward individual and departmental performance goals.
• Maintaining accurate and detailed account documentation.
• Delivering professional, respectful customer interactions while navigating difficult conversations.
• Ensuring compliance with applicable federal, state, and local collection laws, company policies, and regulatory requirements.
• Maintaining consistent communication with management and team members while working remotely.

Skills

Negotiation

Active listening

Persuasion

Communication

Time management

Independent work

Education

High school diploma or equivalent

Tools

Skip-tracing tools

Collection software (CMS)

CRM

Job description

LCS Financial Services Corporation is seeking an experienced Remote Collections Specialist to help recover delinquent accounts from a home office. You will negotiate settlements, set up payment plans, and use skip-tracing to locate borrowers while adhering to laws and company policies.

The role emphasizes professional remote work, strong communication, and the ability to meet performance targets in a nationwide team environment.