Remote 3PL Operations Leader

iFIT; United States; Remote; USD 85,000 - 95,000; Full time

Benefits offered by this job

Remote work

Annual incentive

Medical benefits

401(k)

Job summary

iFIT is seeking a 3PL Manager to oversee North America’s logistics partners, ensure accurate product flow from inbound to final shipment, and act as the primary liaison between internal operations and external 3PLs.

You will monitor KPI performance, drive cost efficiencies, and collaborate with Sales and Customer Service to resolve order issues, while coordinating cross-border travel to ensure service levels.

Qualifications

• 3+ years of experience in logistics, fulfillment, or supply chain operations.
• Direct experience managing or working alongside 3PL providers.
• Familiarity with Warehouse Management Systems (WMS).
• Experience with order management processes including routing, carrier selection, and exception handling.
• Ability to travel regularly between the US, Canada, and Mexico.

Responsibilities

• Own day-to-day relationships with North America 3PL partners, including regular cadence meetings and onsite QBRs to drive performance and accountability.
• Serve as the primary point of escalation for 3PL operational issues, ensuring timely resolution.
• Review iFIT open order reports and compare to 3PL workflow dashboards to ensure dwell time accuracy.
• Ensure inbound orders are received, routed, and shipped accurately and on time; monitor exceptions and resolve delays proactively.
• Order pallets for all inbound containers and communicate with 3PL partners regarding incoming shipments.
• Define, track, and report on key metrics including fill rate, on-time ship, dwell time, and accuracy.
• Hold 3PL partners accountable to agreed service levels; identify and elevate underperformance.
• Partner with internal Sales and Customer Service teams to address order stagnation, dwell time issues, and logistics escalations.
• Communicate regularly with internal stakeholders on inventory status and fulfillment updates.
• Review all 3PL invoices submitted to iFIT for accuracy prior to payment approval.
• Identify billing discrepancies and drive resolution with 3PL billing teams.
• Identify operational gaps across 3PL sites, develop SOPs, and drive continuous improvement initiatives to increase efficiency and reduce cost.

Skills

3+ years experience

3PL management

WMS

order management

travel US/Canada/Mexico

Education

Bachelor’s degree in Supply Chain/Logistics/Business

Tools

WMS

Job description

iFIT is seeking a 3PL Manager to oversee North America’s logistics partners, ensure accurate product flow from inbound to final shipment, and act as the primary liaison between internal operations and external 3PLs.

You will monitor KPI performance, drive cost efficiencies, and collaborate with Sales and Customer Service to resolve order issues, while coordinating cross-border travel to ensure service levels.