NA 3PL Operations Lead: Logistics & Vendor Performance

iFit; United States; Remote; USD 90,000 - 130,000; Full time

Job summary

iFIT is seeking a 3PL Manager to oversee North American third-party logistics partners, ensuring accurate product flows from inbound containers to final shipment. You will act as the primary liaison between internal operations and external 3PL providers, holding vendors accountable for performance, order integrity, and accurate invoicing.

This role requires coordinating with Sales and Customer Service, tracking metrics like fill rate and on-time shipping, and driving continuous improvement

Qualifications

• 3+ years in logistics, fulfillment, or supply chain operations.
• Direct experience with 3PL providers.
• Familiarity with Warehouse Management Systems (WMS).
• Experience with order management, routing, carrier selection, and exception handling.
• Ability to travel regularly between the US, Canada, and Mexico.

Responsibilities

• Own day-to-day relationships with North America 3PL partners, including regular cadence meetings and onsite QBRs to drive performance and accountability.
• Serve as the primary point of escalation for 3PL operational issues, ensuring timely resolution.
• Review iFIT open order reports and compare to 3PL workflow dashboards to ensure dwell time accuracy.
• Ensure inbound orders are received, routed, and shipped accurately and on time; monitor exceptions and resolve delays proactively.
• Define, track, and report on key metrics including fill rate, on-time ship, dwell time, and accuracy.
• Hold 3PL partners accountable to agreed service levels; identify and escalation underperformance.
• Partner with internal Sales and Customer Service teams to address order stagnation, dwell time issues, and logistics escalations.
• Review all 3PL invoices submitted to iFIT for accuracy prior to payment approval.
• Identify billing discrepancies and drive resolution with 3PL billing teams.
• Identify operational gaps across 3PL sites, develop SOPs, and drive continuous improvement initiatives to increase efficiency and reduce cost.

Skills

Logistics experience

3PL experience

WMS familiarity

Order management

Travel-ready

Education

Bachelor's degree in Supply Chain or related field

Job description

iFIT is seeking a 3PL Manager to oversee North American third-party logistics partners, ensuring accurate product flows from inbound containers to final shipment. You will act as the primary liaison between internal operations and external 3PL providers, holding vendors accountable for performance, order integrity, and accurate invoicing.

This role requires coordinating with Sales and Customer Service, tracking metrics like fill rate and on-time shipping, and driving continuous improvement