Community 211 Navigator — Hybrid, Bilingual Support

United Way Austin; Austin (TX); Hybrid; USD 42,000 - 58,000; Full time

Benefits offered by this job

Hybrid Work Option

Employer 403(b) Matching

Employer-Sponsored Health Insurance

Dental Insurance

Vision Insurance

Flexible Spending Account (FSA)

Generous Paid Time Off (PTO)

Paid Parental Leave

FMLA

Employee Assistance Program (EAP)

Job summary

United Way for Greater Austin seeks a 211 Navigation Specialist to provide accessible information and referral services to Texas residents. You will handle high-volume calls, assess needs, document data, and connect callers with community resources, while upholding quality standards in a fast-paced environment.

This full-time, non-exempt role is based in Austin and offers hybrid work options, competitive benefits, and opportunities to impact families facing economic barriers.

Qualifications

• At least 1 year of social services or information/referral experience preferred.
• Ability to handle high-volume calls with empathy and accuracy.
• Proficiency with data entry and logging resources in a CRM or call system.

Responsibilities

• Provide information and referral services to callers in Texas.
• Document demographic data and resource usage for reporting.
• Coordinate with internal teams to connect callers with needed services.
• Maintain high-quality customer service and meet performance metrics.

Skills

Customer service

Call center

Bilingual Spanish

Data entry

Interpersonal skills

Education

Bachelor's degree preferred

Tools

MS Office

CRM system

Job description

United Way for Greater Austin seeks a 211 Navigation Specialist to provide accessible information and referral services to Texas residents. You will handle high-volume calls, assess needs, document data, and connect callers with community resources, while upholding quality standards in a fast-paced environment.

This full-time, non-exempt role is based in Austin and offers hybrid work options, competitive benefits, and opportunities to impact families facing economic barriers.