Part-Time 211 Navigator — Local Resource Specialist

United Way for Greater Austin; Austin (TX); Hybrid; USD 23,866 - 33,992; Part time

Benefits offered by this job

Hybrid Work

Competitive Compensation

Generous PTO

Employee Assistance Program (EAP)

Employer 403(b) Matching

Job summary

United Way for Greater Austin is seeking a Part-Time 211 Navigation Specialist to deliver information, referrals, and compassionate service to the local community. This role supports a 24/7 operation and requires availability for evenings, weekends and holidays as needed.

You will handle calls from Texans, log resources, and ensure timely, accurate data entry while maintaining high service standards. Preference given to those with social services experience and bilingual Spanish abilities, and

Qualifications

• At least one year of social services experience preferred.
• Bachelor’s degree preferred.
• Ability to work in a fast-paced environment and switch tasks quickly while assisting callers by phone.

Responsibilities

• Provide information and referrals to community resources via call center system.
• Serve as primary Information and Referral specialist for callers in Texas.
• Collect demographic data and log resources accurately.
• Handle 60-80 calls per day and meet monthly metrics.
• Work evenings, weekends, and holidays as needed due to 24/7 operations.

Skills

Call center experience

Interpersonal skills

Bilingual in Spanish

Education

Bachelor’s degree

Tools

MS Office

Outlook

Job description

United Way for Greater Austin is seeking a Part-Time 211 Navigation Specialist to deliver information, referrals, and compassionate service to the local community. This role supports a 24/7 operation and requires availability for evenings, weekends and holidays as needed.

You will handle calls from Texans, log resources, and ensure timely, accurate data entry while maintaining high service standards. Preference given to those with social services experience and bilingual Spanish abilities, and