Relocation Specialist - Affordable Multifamily Housing

Pratum Co; Washington (District of Columbia); On-site; USD 28,000 - 34,000; Full time

Benefits offered by this job

2 weeks paid vacation

Sick leave

11 paid holidays

Health & welfare benefits

Job summary

Pratum Co is seeking a Multi-Family Housing Apartment Relocation Specialist to plan, coordinate, and execute resident relocations for renovations and redevelopment. You will serve as the primary contact, ensuring compliance and exceptional customer service.

Responsibilities include coordinating move dates, inspections, and budgets, while maintaining resident files and ensuring adherence to Fair Housing laws. This role requires strong organization and communication in a fast-paced environment.

Qualifications

• Associate's degree preferred; equivalent work experience may be substituted.
• Minimum of 2 years in multifamily property management, resident services, relocation coordination, housing programs, or a related field.
• Knowledge of Fair Housing laws and applicable landlord-tenant regulations.
• Strong organizational and project coordination skills.
• Proficiency with Microsoft Office Suite and property management software (such as Yardi or similar systems).

Responsibilities

• Coordinate temporary resident relocations in accordance with company policies and project timelines.
• Meet with residents to explain the relocation process, timelines, eligibility requirements, and available assistance.
• Schedule move dates and coordinate with moving companies, maintenance teams, contractors, and property management staff.
• Assist residents with completing relocation paperwork, agreements, and required documentation.
• Maintain accurate resident files, relocation logs, and tracking reports.
• Ensure compliance with federal, state, and local housing regulations, including Fair Housing requirements.
• Respond promptly to resident questions, concerns, and complaints while providing timely resolutions.

Skills

Project coordination

Customer service

Documentation

Communication

Multitasking

Conflict resolution

Bilingual English/Spanish

Education

Associate's degree preferred

Tools

Microsoft Office Suite

Yardi or similar PM software

Job description

Pratum Co is seeking a Multi-Family Housing Apartment Relocation Specialist to plan, coordinate, and execute resident relocations for renovations and redevelopment. You will serve as the primary contact, ensuring compliance and exceptional customer service.

Responsibilities include coordinating move dates, inspections, and budgets, while maintaining resident files and ensuring adherence to Fair Housing laws. This role requires strong organization and communication in a fast-paced environment.