Relocation Operations Architect

Sirva; United States; On-site; USD 40,000 - 50,000; Full time

Benefits offered by this job

Medical

Dental

Vision

401(k)

FSA/HSA

Employer Life & Disability Insurance

Paid Time Off

Volunteer Time Off

ID Theft Protection Plan

Job summary

Sirva Relocation is seeking a Moving Operations Specialist to serve as the subject matter expert for moving operations. You will act as the primary contact for the agent network and third‑party services, ensuring systems compliance and providing allocation recommendations to improve quality and customer satisfaction.

The role emphasizes exceptional customer service, process accuracy, and collaboration with IT to enhance systems and experiences for our customers.

Qualifications

• Associate degree or business diploma or equivalent experience.
• Exceptional customer service, multitasking, attention to detail, analytical and problem‑solving abilities, and strong communication are required.

Responsibilities

• Act as the main point of contact for the agent network and 3rd party services.
• Perform system audits to ensure agent network compliance.
• Manage cost controls and approvals of exceptions and 3rd party costs.
• Document all interaction with agents and relocation (Relo).
• Work with IT on system enhancements and ensure overall customer experience.

Skills

Customer service

Multitasking

Attention to detail

Analytical skills

Communication skills

Domestic goods

Self-motivated

Education

Associate degree

Job description

Sirva Relocation is seeking a Moving Operations Specialist to serve as the subject matter expert for moving operations. You will act as the primary contact for the agent network and third‑party services, ensuring systems compliance and providing allocation recommendations to improve quality and customer satisfaction.

The role emphasizes exceptional customer service, process accuracy, and collaboration with IT to enhance systems and experiences for our customers.