Client Program Specialist

ADP, Inc.; Minneapolis (MN); Hybrid; USD 58,000 - 73,000; Full time

Benefits offered by this job

Profit sharing bonus

Floating holiday

401(k) retirement contributions

Medical, dental, vision coverage

HSA with employer contributions

PTO and volunteer hours

Life, AD&D, disability insurance

Employee Assistance Program (EAP)

Wellness incentives

Flexible work options (hybrid orremote

Job summary

Plus Relocation is seeking a Client Program Specialist in Minneapolis, MN (Hybrid) or US-based remote to lead client implementation projects, coordinate technology rollouts, and deliver strategic recommendations. You’ll partner with cross-functional teams and use AI-assisted tools to work smarter and faster, shaping mobility programs for world-class clients.

You’ll manage project milestones from kickoff to launch, prepare materials for clients, and benchmark industry practices, while maintaining

Qualifications

• Minimum 3 years of experience in global mobility, client services, project management, or a related field.
• GMS, CRP, and/or PMP certifications preferred.
• Experience with Salesforce or comparable CRM/program management platforms preferred.

Responsibilities

• Lead client implementation projects and technology rollouts as project manager, coordinating system setup, kickoff calls, milestones, testing, and cross functional teams from initiation through launch
• Partner in the development of client program strategies by delivering consulting recommendations aligned to client objectives and industry best practices
• Prepare and present program materials, policy recommendations, and strategic deliverables to current and prospective clients
• Lead and support industry research, benchmarking, and reporting efforts, including competitive analysis and executive summaries
• Collaborate with the Client Analyst to integrate reporting data, program metrics, and trend insights into client facing deliverables and strategic reviews
• Proactively explore and apply AI assisted tools and emerging technologies to improve the efficiency, accuracy, and quality of client facing deliverables

Skills

Client communication

Project management

AI tools familiarity

Technical troubleshooting

Microsoft Office

SharePoint

Salesforce

Process improvement

Global mobility knowledge

Self-starter

Attention to detail

Tools

Salesforce

SharePoint

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Client Program Specialist

Full-time Regular Professional Minneapolis, MN, US

5 days ago Requisition ID: 1027

Salary Range: $58,000.00 To $73,000.00 Annually

Job Title: Client Program Specialist

Job Type: Full-Time, Non-Exempt

Location: Minneapolis, MN (Hybrid) or Remote (US-Based)

About the Role

Every seamless relocation program has someone working behind the scenes to make it look easy. That's you. As a Client Program Specialist, you'll lead the projects, help shape the strategy, and turn research and data into recommendations that help some of the world's leading companies build better mobility programs.

One day you're running a technology rollout from kickoff to launch. The next you're digging into benchmarking data to inform a client's next big policy move, or presenting program recommendations straight to the client table. You'll partner closely with our Manager, Client Program Development, and team up with Client Relations, Business Development, and Marketing along the way, all while bringing AI assisted tools into the mix to work smarter and faster.

If you love leading projects from idea to launch, get energized by solving strategic puzzles, and want your recommendations to genuinely shape how leading companies relocate their people, we think you'll fit right in.

Essential Functions

Lead client implementation projects and technology rollouts as project manager, coordinating system setup, kickoff calls, milestones, testing, and cross functional teams from initiation through launch

Partner in the development of client program strategies by delivering consulting recommendations aligned to client objectives and industry best practices

Prepare and present program materials, policy recommendations, and strategic deliverables to current and prospective clients

Lead and support industry research, benchmarking, and reporting efforts, including competitive analysis, custom client benchmarks, and executive summaries that inform program strategy and support business development

Support client program reviews, including Year End Reviews, data preparation, technology platform support, and ongoing program quality

Collaborate with the Client Analyst to integrate reporting data, program metrics, and trend insights into client facing consulting deliverables and strategic reviews

Proactively explore and apply AI assisted tools and emerging technologies to improve the efficiency, accuracy, and quality of client facing deliverables

Uphold quality and brand standards across all client facing materials and proactively identify opportunities to strengthen processes and team efficiencies

Maintain consistent and reliable attendance

Maintain positive, professional relationships with clients and colleagues

Proactively protect internal and external confidential information by complying with all security policies

Maintain accurate "real time" records in all Plus systems

Qualifications

Minimum 3 years of experience in global mobility, client services, project management, or a related field

GMS, CRP, and/or PMP certifications preferred

Experience with Salesforce, or comparable CRM/program management platforms, preferred

Required Skills and Abilities

Strong client facing communication and relationship management skills; comfortable presenting and facilitating meetings with clients, CRDs, and technical stakeholders

Ability to work effectively in a fast paced environment and manage multiple concurrent client engagements with competing deadlines

Familiarity with AI tools and emerging technologies relevant to client program delivery

Technical aptitude for configuring and troubleshooting platforms

Strong project management skills, with the ability to establish milestones, coordinate across teams, and drive client timelines to completion

Proficient in Microsoft Office applications; experience with SharePoint and Salesforce preferred

Ability to challenge existing processes and bring a strategic, innovative approach to client program delivery

Strong understanding of global mobility services, client program structures, and relocation industry benchmarking

Self starter who works autonomously and proactively identifies gaps or risks in client programs and processes

Strong attention to detail and commitment to accuracy across all client facing deliverables

Compensation and Benefits Summary

This role offers a salary range of $58,000 to $73,000 annually, based on experience and qualifications.

In addition to base salary, this position is eligible for:

• Annual discretionary profit sharing bonus
• Paid floating holiday
• 401(k) retirement contributions
• Salary Range Note: This is a good faith estimate based on current benchmarks. Final compensation will be based on skills, experience, and internal equity.
• Multiple medical plan options with a significant portion of premiums paid by the company
• Dental and vision coverage
• Health Savings Account (HSA) with employer contributions
• Paid Time Off (PTO) and paid volunteer hours
• Company paid life, AD&DD, short term and long term disability insurance
• Employee Assistance Program (EAP)
• Wellness incentives and strengths based development culture
• Flexible work options (hybrid or remote)

Why Plus Relocation?

Our mission is simple: Deliver Delight. That starts with how we treat our own team. At Plus, you'll join a values driven group of people who believe in the power of team, hold themselves to a standard of no excuses accountability, and genuinely care about doing right by our clients and each other. We invest in your growth, recognize your contributions, and support you with benefits that go beyond the basics.

Plus Relocation is an equal opportunity employer. This position is open to applicants across the United States. In accordance with applicable state pay transparency laws (including California, Colorado, Illinois, Maryland, Massachusetts, Minnesota, New Jersey, New York, Vermont, and Washington), the full salary range for this role is disclosed above.