Relocation Intake Specialist

City of New York; New York (NY); On-site; USD 42,000 - 54,000; Full time

Job summary

The City of New York, via the New York City Housing Authority (NYCHA), seeks a Community Services Aide for the Resident Relocations Services Department. The role supports relocation of NYCHA residents during major modernization or urgent repairs across all five boroughs.

Under supervision, you will conduct intake surveys and moving assessments, assist with outreach, help residents fill forms, and perform general office tasks and data entry to keep relocation processes on track.

Qualifications

• The ability to understand and carry out simple instructions; in some cases the ability to speak Spanish may be required.
• There are no formal education requirements for this position.

Responsibilities

• Assist Community Coordinator with day-to-day relocation activities and resident outreach.
• Provide general information to residents and direct questions or concerns to the appropriate staff member.
• Connects resident with interpretation services in accordance with the agency’s Language Assistance Service Policy.
• Help clients fill out and submit forms.
• Assist with intake procedures, resident follow-up.
• Support residents by conducting surveys, outreach, and other relocation related activities to ensure relocation is in place, assist with telephone coverage, scheduling, referrals, and general office support.
• Assist with distribution of informational material to residents and internal/external stakeholders doing business with the Housing Authority, as necessary.
• Perform routine office tasks, such as data-entry, filing, keeping records (physical and digital), and answering telephones and making referrals or taking messages.

Skills

Intake survey

Moving assessments

Resident outreach

Data entry

Bilingual Spanish (optional)

Job description

The City of New York, via the New York City Housing Authority (NYCHA), seeks a Community Services Aide for the Resident Relocations Services Department. The role supports relocation of NYCHA residents during major modernization or urgent repairs across all five boroughs.

Under supervision, you will conduct intake surveys and moving assessments, assist with outreach, help residents fill forms, and perform general office tasks and data entry to keep relocation processes on track.